Customer Success Associate | A-Players BA Full Time

This role offers the opportunity to work closely with a fast-growing US-based company in the influencer marketing and creator economy space, acting as a key operational partner within the Customer Success function. You will support the execution of client campaigns, manage day-to-day communications, and ensure smooth coordination across multiple internal teams and stakeholders. Working as the right hand to a Customer Success Manager, you will play a critical role in maintaining client satisfaction, preventing churn, and identifying opportunities for account growth. The environment is fast-paced, highly collaborative, and execution-focused, requiring strong ownership and attention to detail. This is a hands-on position where your ability to manage complexity, communicate clearly, and anticipate issues will directly influence client success and revenue outcomes. You will be part of a long-term embedded team setup, working remotely while fully integrated into an international operating structure.

Accountabilities

• Manage daily communication with a portfolio of clients, ensuring timely, clear, and professional responses while proactively flagging risks or issues.
• Support the execution of influencer marketing campaigns, including briefing, coordination, timeline tracking, and launch readiness.
• Assist in identifying upsell and expansion opportunities within existing accounts and support the Customer Success Manager in revenue growth initiatives.
• Coordinate cross-functionally with internal teams such as product, engineering, billing, fulfillment, and creator support to ensure seamless campaign delivery.
• Maintain accurate documentation across CRM systems, including customer health tracking, account notes, and reporting dashboards.
• Support onboarding of new clients, including platform setup, training, and resolution of early-stage technical or operational challenges.
• Monitor multiple accounts simultaneously, ensuring deadlines, deliverables, and stakeholder expectations are consistently met.
• Contribute to continuous process improvement by identifying inefficiencies and helping refine internal workflows and client management practices.

Requirements

• Previous experience in client-facing roles such as Customer Success, Account Management, Agency Operations, or Sales/Marketing roles with direct client ownership.
• Strong understanding of marketing environments, particularly influencer marketing, performance marketing, or agency-based campaign execution.
• Excellent written and verbal communication skills in English, with the ability to communicate clearly, concisely, and with attention to detail.
• Demonstrated ownership mindset with the ability to proactively identify issues, solve problems, and drive tasks to completion without close supervision.
• Comfortable working in fast-paced environments with multiple clients, deadlines, and internal stakeholders simultaneously.
• Experience using CRM and collaboration tools such as HubSpot, Slack, Google Workspace, Confluence, or Scribe.
• Familiarity with AI tools (e.g., ChatGPT, Claude, Perplexity) for productivity, research, and workflow optimization is highly valued.
• Strong organizational skills with the ability to manage competing priorities and maintain accuracy under pressure.
• Analytical mindset with the ability to track campaign performance and support data-informed decision-making.

Benefits

• Fully remote position with the opportunity to work closely with a fast-growing international US-based company.
• Competitive monthly compensation ranging from $1,800 to $2,500 depending on experience and operational expertise.
• Long-term embedded role within a high-performing Customer Success team.
• Exposure to the influencer marketing and creator economy ecosystem.
• Opportunity to work with modern tools and AI-powered workflows to enhance productivity.
• Structured hiring process including interviews, practical assessment, and a paid trial period.
• Close collaboration with experienced Customer Success Managers and cross-functional teams.
• Strong focus on learning, operational excellence, and long-term professional growth.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.