Customer Success and School Partnerships Full Time NEW

Customer Success & School Partnerships

Graduate, Early Career & Career Change Opportunities

Blackout Education

Location: Fully remote, with regular travel to schools across the UK and occasional team days in London and Bristol.

Salary:

• Graduate / early-career applicants: approximately £27,000–£28,000 DOE
• Candidates with relevant school or teaching experience: approximately £30,000–£38,000 DOE

Salary and responsibilities will reflect experience, skills, and level of responsibility within the team.

About Blackout Education

Blackout Education helps schools create phone-free learning environments without removing phones entirely. Our platform transforms smartphones into “brick phones” during the school day, reducing distraction while maintaining essential communication and safeguarding features.

We partner with schools across the UK and internationally to improve focus, support safeguarding, strengthen wellbeing, and help young people build healthier digital habits.

As we continue to grow, we are looking for thoughtful, organised, and people-focused individuals to join our Customer Success and School Partnerships team.

This role is ideal for someone who cares about education, digital wellbeing, behavioural change, and supporting schools to navigate technology in a healthier and more sustainable way.

We are open to candidates across a range of experience levels, from graduates looking to start their careers through to individuals with teaching, pastoral, or school implementation experience. We are also keen to hear from career changers moving from education or other people-focused professions into EdTech and customer success.

Our approach

Everything we do is underpinned by Blackout’s three pillars:

Culture

Helping schools create calm, focused, and inclusive learning environments with clear and consistent expectations around phone use.

Evidence

Supporting schools with measurable insights and evidence-led approaches to digital wellbeing, safeguarding, and school improvement.

Education

Helping young people develop healthier digital habits, digital responsibility, and lifelong skills around technology use.

The role

You will work directly with schools to support onboarding, implementation, communication, training, and long-term engagement with Blackout Education.

This is a varied and fast-moving role that combines relationship-building, project coordination, education, communication, implementation support, and broader cultural change around digital wellbeing.

You will work closely with the wider Blackout team to help schools successfully embed healthier digital habits and more positive relationships with technology.

Depending on your level of experience, responsibilities may include:

• Supporting schools through onboarding and setup
• Delivering online and in-person training sessions for staff, parents, and students
• Running webinars, workshops, and school visits
• Delivering student assemblies and presenting to larger staff and student groups
• Building positive relationships with teachers, pastoral teams, IT staff, and senior school stakeholders
• Supporting schools with implementation challenges and troubleshooting
• Creating resources, presentations, reports, and communications
• Monitoring engagement, onboarding progress, and school feedback
• Supporting wider cultural change around digital wellbeing and phone use
• Supporting Digital Detox Days, wellbeing initiatives, and wider student engagement activities
• Gathering user feedback and contributing towards product improvements
• Supporting long-term school engagement and retention

School visits and delivery

This role involves regular travel to schools across the UK, both independently and alongside other members of the Blackout team.

Candidates should feel comfortable:

• travelling to schools independently
• leading in-person training and onboarding sessions
• presenting to staff groups, parents, and students
• delivering assemblies and workshops
• building relationships with school stakeholders face-to-face
• representing Blackout professionally within school environments

While support and training will be provided, we are looking for individuals who are confident communicators, adaptable, and comfortable working directly with groups of young people and school staff.

Expectations by experience level

Graduate / Early-Career Pathway

This pathway is suited to graduates or candidates earlier in their careers who are looking to build experience in education, EdTech, customer success, wellbeing, or implementation.

You may have experience in:

• hospitality
• tutoring
• youth work
• customer-facing roles
• university leadership or ambassador roles
• school support or administrative work

You will be supported closely while developing confidence in:

• school communication
• training delivery
• stakeholder management
• onboarding processes
• implementation support
• relationship building
• presenting and public speaking

Education Experience Pathway

This pathway is suited to candidates with experience working in schools or education settings, such as:

• ECTs/NQTs
• teachers with 1–4 years of experience
• pastoral or boarding staff
• behaviour or safeguarding roles
• international school experience, including TEFL
• school implementation or EdTech experience

You would be expected to take greater ownership of:

• school relationships
• implementation delivery
• training sessions
• parent and staff communication
• onboarding strategy
• problem-solving and school support
• leading school visits and presentations

You do not need previous customer success experience to apply.

We’re looking for people who:

• Communicate confidently and professionally
• Are organised, proactive, and adaptable
• Enjoy working with people and building relationships
• Care about education and young people’s wellbeing
• Are thoughtful about the impact of smartphones and social media
• Can work independently while also collaborating within a team
• Are comfortable working in a fast-moving startup environment
• Are willing to travel to schools across the UK when needed

An interest in wellbeing, mindfulness, sport, coaching, psychology, or healthy lifestyles would be a strong bonus, particularly as we regularly support schools with Digital Detox Days, wellbeing initiatives, and wider student engagement activities linked to digital wellbeing.

What we offer

• Flexible remote working
• 25 days holiday plus bank holidays
• Regular travel and school engagement opportunities
• Ongoing training and professional development
• Progression opportunities within a growing company
• Team strategy days and socials
• The opportunity to make a meaningful impact within education and digital wellbeing

Applicants must already have the right to work in the UK at the time of application. Unfortunately, Blackout Education is unable to provide visa sponsorship at this time.

To apply

Please send:

• Your CV
• A short cover letter explaining why you are interested in the role and what experience you would bring to the team.
• First stage – 30-minute conversation with Sarah Gallacher around the role and your experience.