Customer Success Administrator Full Time NEW

Company Description

CareTutor provides interactive eLearning, learning management systems (LMS), and Skills for Care-funded leadership training for health, social care, and childcare providers across the UK. Our library includes over 100 CPD-accredited courses developed in collaboration with sector experts, offering scenario-based and engaging training to enhance workforce skills and compliance. We also create bespoke eLearning solutions tailored to meet specific service needs and organisational standards. Our LMS ensures efficient compliance tracking through custom reporting, empowering leaders with insights into training progress and regulatory readiness. Additionally, we offer virtual, fully funded leadership programs, supporting organisations to developing their management teams.

Role Description

We are seeking a full-time Customer Success Administrator to join our team in a hybrid role based in the London Area, United Kingdom, with some remote work flexibility. The successful candidate will be responsible for ensuring customer satisfaction by addressing client inquiries, managing support requests, and improving the overall customer experience. Day-to-day tasks include providing excellent customer support, responding to feedback, maintaining high levels of communication with clients via phone calls and email, and resolving any issues that arise promptly and professionally. Collaboration across teams to enhance customer service processes is also an integral part of the role.

Key Responsibilities

• Administer client LMS portals (user uploads, course allocation, seat management)
• Assist with onboarding new clients and portal setup
• Monitor usage data and flag low-engagement accounts
• Respond to first-line client support queries
• Prepare usage and activity reports for clients
• Support renewal preparation and account reviews
• Maintain accurate CRM notes and client records
• Help identify at-risk clients and escalate where appropriate

What We’re Looking For

• Strong organisational skills and attention to detail
• Comfortable working with online systems and learning platforms
• Good Excel / data handling skills
• Clear and professional communication skills
• Calm, practical problem-solving approach
• Ability to manage multiple tasks accurately
• Experience in customer support, admin, SaaS, or eLearning desirable

Qualifications

• Strong skills in Customer Satisfaction, Customer Support, and Customer Service
• Experience in enhancing Customer Experience and ensuring client retention
• Exceptional Communication skills, both verbal and written
• Organisational skills with a proactive approach to problem-solving and multitasking
• Experience in the health, social care, or training sectors is a plus
• Proficiency in customer service tools, LMS administration, CRM systems, and Microsoft Office Suite

What We Offer

• Salary £25,000–£28,000
• 20 days holiday + bank holidays
• Paid sick leave
• Contributory workplace pension
• Hybrid flexibility after probation
• Clear structure and responsibility
• Opportunity to develop within a growing EdTech business

Why This Role Matters

Client retention is central to our business. This role directly supports our Customer Success Executive in maintaining client satisfaction and reducing churn.

You will have real responsibility and visibility within the business.