Customer Services Supervisor Full Time

Product Support

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Title: Customer Services Supervisor

Salary: £41,500 – £46,000 per annum depending on experience

Location: Wimborne, UK

Benefits

• 25 days annual leave
• Up to 10% bonus
• Contributory pension scheme – Caterpillar will double the employee’s contribution Up to 10%
• Contributory share scheme – Caterpillar will match 50% of the employee’s contribution.
• Optional flexible benefits including access to health and dental care plans, EV car lease, holiday purchase.

About Caterpillar Marine

Caterpillar Marine, with headquarters in Houston, Texas, offers premium power solutions for a wide range of marine applications. With decades of experience designing engines and aftertreatment solutions, Caterpillar Marine products set the standard for quality, performance, and reliability. Caterpillar is dedicated to being your service provider on the water to provide engine and operational success. With Customer Value Agreements (CVAs), customers can take advantage of an extensive array of service options that can be tailored to their specific needs. Combined with our digital solutions, a CVA can provide valuable insights to engine health and performance. The global sales and service network is ready to support customers in tug, offshore, inland waterways, fishing, governmental, dredge, ferry, and yachting wherever they are.

Role Overview

We are looking for a proactive and detail‑oriented Customer services supervisor who will be working as part of the sales operations team supporting the daily work and functions of the team across both prime and part sales, with an increased focus on issue resolution and exception management.

In addition they will have direct responsibility of the part sales picking team providing leadership, coaching, and operational support.

Key Responsibilities

• Lead and oversee the daily execution of parts sales picking workflows, ensuring accuracy, timeliness, and adherence to operational standards.
• Manage, train, and coach team members, supporting onboarding and ongoing performance development within the parts sales picking team.
• Provide hands‑on support for sales operations workflows across prime and parts sales, with a strong focus on issue resolution, troubleshooting, and exception handling.
• Act as a first‑line operational escalation point, resolving issues efficiently and minimizing disruption to sales operations.
• Support and promote strong data hygiene and governance, ensuring accuracy and consistency across sales operations activities.
• Work collaboratively with internal stakeholders to drive consistent outcomes and continuous improvement within sales operations.

Skills & Capabilities

Customer Focus

• Demonstrates an understanding of customer needs and the importance of customer satisfaction.
• Supports the delivery of positive customer experiences through accurate and timely operational execution.
• Understands the impact of good versus poor customer service on business outcomes.

Decision Making & Critical Thinking

• Able to analyse operational situations, identify relevant information, and support sound decision‑making.
• Recognises and prioritises issues, risks, and opportunities within daily workflows.
• Contributes to evaluating options and recommending practical solutions.

Effective Communication

• Communicates clearly and professionally with colleagues and stakeholders.
• Understands the importance of effective verbal and written communication in a business environment.
• Adjusts communication style to suit the audience and situation.

Problem Solving

• Identifies operational issues and contributes to the development of effective solutions.
• Uses fact‑finding and basic diagnostic techniques to understand root causes.
• Considers risks, benefits, and stakeholder perspectives when addressing problems.

Relationship Management

• Builds and maintains positive working relationships with internal teams and stakeholders.
• Understands the value of collaboration and effective partnerships.
• Communicates constructively to support shared objectives.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization.

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates

April 22, 2026 – May 3, 2026

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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