Customer Services Account Handler Full Time NEW

We are currently recruiting a Customer Services Account Handler who will be responsible for managing the service of all customer accounts & being the first point of contact for our customers.

Who are we looking for?

• Communication Skills – excellent written and verbal
• Attention to detail
• Excel competency
• Quick thinking with good problem solving skills
• Personable and able to influence at all levels of business
• Experience preferred but not essential of ERP systems in a customer service environment
• Team player

Responsibilities

• Manage service level for customer accounts.
• Produce customer forecasts using customer portals and challenge internally / externally when orders differ.
• Build excellent relationships with your customers internally and externally through effective communication and teamworking.
• Working with finance to ensure all customers are invoiced correctly and pod’s obtained.
• Working with all 3PL’s to ensure products are delivered on time and in full.
• Maintain rolling stock sheets communicating potential shortages and wastage risks.
• Track all 3PL stored stock / challenging data / managing returns with both the 3PL and the customer.
• Maintain / Input orders in a timely manner.
• Complete daily service level reports.
• Working closely with commercial / planning and operations to communicate service risks/improve service levels.
• Ensure Christmas allocations are met in full and all stock sent before it falls below minimum depot life.
• Investigate customer queries and discrepancies and identify solutions to prevent re-occurrences.
• Deal with email/telephone enquiries.
• Raise claims to our 3pl where necessary.
• Communicate effectively shortages to customers daily.
• Maintain the relationship with all charity partners, ensuring no stock goes to waste.
• Remote weekend cover required on a rotational basis and some BH working.
• Carry out all other necessary tasks to ensure the smooth running of customer accounts.

Who are BBF Limited?

BBF Limited are one of the UK’s leading ambient cake and chilled dessert manufacturers of retailer own label, licensed and branded cakes, supplying recognisable major retailers across the UK and European market.

Our team of experts develop and manufactures a wide range of high-quality ambient cake products across several different categories including celebration cake, mini rolls, mince pies, fruit pies and a wide range of chilled desserts including cheesecake, crumbles and sponge cakes. These include mince pies, celebration cakes, slab cakes, cupcakes and many more!

What do you get in return?

Financial

• Competitive salary depending on experience
• Pension
• 4x Life Assurance/Death in Service Benefit
• Access to the company Benefits Hub
• Access to ‘Company Shop’ – a discounted re-distributor of surplus food and household products

Health & Wellbeing

• 25 days holiday plus bank holidays
• Employee Assistance Programme
• Access to meditation and well-being app

Personal & Professional Development

• Dedicated in-house Learning & Development/Training team
• Online training platform with access to 100+ training courses

A few other bits

• Free on-site parking
• Free refreshments

Recruitment Agencies

We operate a recruitment PSL when we require assistance, and we aren’t adding to this at present. Any agency assistance will be instructed accordingly; therefore, any CVs sent to any BBF Limited employee will be treated as a gift and won’t be liable for a fee. Please don’t speculatively contact us in relation to this vacancy or any other vacancy.