Customer Service Officer Full Time

Company Description

Daythree is an award-winning business process management company specializing in delivering innovative and insight-driven customer experience solutions. Renowned for its expertise in Customer Experience Lifecycle Management, the company offers unique strategies to enhance customer satisfaction. At Daythree, innovation and insights are key differentiators that enable the organization to provide exceptional services. Join a dynamic team dedicated to optimizing customer experiences and driving operational excellence.

Role Description

As a Customer Service Agent, you will be responsible for providing excellent service to customers by handling inquiries, resolving issues, and ensuring a positive customer experience through various communication channels.

Key Responsibilities:

• Handle inbound customer inquiries via phone, email, or chat
• Provide accurate information regarding products, services, and policies
• Resolve customer complaints in a professional and timely manner
• Maintain proper documentation of customer interactions in the system
• Follow company procedures and service standards
• Work closely with team members and supervisors to meet service targets
• Ensure customer satisfaction and maintain a positive brand image

Qualifications & Requirements:

• Minimum SPM / Diploma
• Fresh graduates are welcome to apply
• Previous customer service or call centre experience is an advantage
• Good communication skills in English and Bahasa Malaysia
• Able to work shifts and in a fast-paced environment
• Patient, responsible, and customer-oriented
• Able to work independently and as part of a team