Customer Service Executive- Part Time Full Time NEW

We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Job Details

Panel Services Executive

Part time- 29.2 hours, 4 days a week

Westgate, Hanger Lane

Fifty5Blue are experts in understanding the changing media landscape. Our Audience Measurement teams are charged with developing new approaches to measure this and that is where Project Origin and Screenwise comes in.

Fifty5Blue is the world’s leading data, insights, and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies.

We have 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar.  This is your opportunity to join a fantastic team and be involved in setting up something genuinely ground-breaking.

Our Panel Service Executives are the key relationship holders between Kantar and our Origin and Screenwise panel members, delivering an excellent level of service and important support to our panel. In the role of Panel Service Centre Executive, you would work closely with our Regional Solution Techs and all other internal teams to ensure a seamless client-centric service to our Panel.

Tasks & Responsibilities

• Contacting panel members to book appointments for our Solutions & Service Techs to visit, either a first-time installation or revisit
• Responding to incoming calls from panel members and recording the outcome of calls in the contact history database
• Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering
• Liaising with technicians whilst in panel member homes to perform interactive tests and quality checks
• Capturing information from technicians about the equipment in the panel members homes and updating a central database
• Collaborating with Continuous Improvement (CI) agents to identify and address areas for improvement in the service
• Providing support on ad hoc projects and initiatives
• Conducting validation checks to identify any issues with data held against a home that could impact data processing
• Work with the wider team to ensure SLA’s (Service Level Agreements) and project deadlines are met

Your Profile And Key Skills

• Communication – excellent relationship building and communication skills with internal stakeholders and panel members
• Customer service – Polite and professional telephone manner with a positive attitude towards problem solving
• Collaboration – proactive and strong self-motivated team player who is happy to lend a hand when needed
• Problem solving – ability to work in a fast-paced environment with demonstrable experience of working to deadlines
• Performs tasks efficiently with a high level of accuracy
• Good organisational and administrative skills with a focus on work being correctly prioritised and completed in a timely manner
• Ability to multitask with a flexible attitude to work

Country

United Kingdom

Why join Fifty5Blue?

We pride ourselves on understanding people, and what makes us think and act the way we do.

And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Fifty5Blue.