Customer Service Coordinator – Part Time Edinburgh Full Time NEW

We are looking for an Customer Service Coordinator to join our awarding winning Rapport team. You will be based in one of our client’s fantastic offices in Edinburgh. Our client is a Fortune Global 500 company, where excellence and creativity are the norm every single day.

You will play a crucial role in providing excellent service to clients and customers, looking after your own office and ensuring all Customer Service duties are carried out to the highest standards. You will be the main point of contact at the office, covering and supporting different projects, organising events and looking after the day-to-day operations.

This is the ideal role for someone who has an incredible ability to spark immediate Rapport, takes responsibility and takes a proactive approach towards tasks.

Type of contract: Part-time, Permanent

Hours: 25 per week (Monday – Friday, shift rota basis between 9 AM and 2 PM)

Salary: £18,900 per annum

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you’re passionate about!

Main Responsibilities

• Covering all customer service duties at the office, always providing a top experience and service to all clients
• Assisting in meeting and greeting stakeholders, and providing in-room assistance as necessary in meeting rooms
• Being the first point of contact for the client, having a helpful and approachable attitude, ensuring the smooth running of day-to-day operation
• Supporting with the resolution of any logistical and technical issues, and escalating them as appropriate to the relevant teams
• Completing regular audits, where requested
• Proactively dealing with enquiries and requests in person, via telephone, radio, email, or Teams in a timely manner
• Supporting with other ad-hoc duties as required

The Ideal Candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Be highly organised, self-confident, with passion for delivering high standard service and going the extra mile
• Have great interpersonal skills, an outgoing and vibrant personality
• Demonstrate an excellent command of the English language, both in verbal and written communication
• Be flexible and comfortable with swift changes in the day-to-day operations
• Have a positive, can-do attitude and understand professional etiquette
• Possess a high level of attention to detail and the ability to act both proactively and intuitively
• Be able to work independently and as part of the team
• Ideally have previous experience in customer service in a similar environment (e.g. 5* hotel or corporate background)

About Us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

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