Customer Service Committee Member (VIVID Customers Only) Full Time NEW

Are you a passionate and experienced VIVID customer? We want YOU to join our Customer Service Committee!

As a committee member, you’ll play a crucial role in shaping and enhancing our customer service strategies, ensuring our customers receive the best possible service. Your insights and experiences will help us make a real difference!

Our Customer Service Committee is all about active involvement. We believe in the power of our customers’ voices and want you to help influence and shape everything we do. Your feedback is invaluable to us!

You’ll be overseeing our service standards, monitoring their delivery, and ensuring complaints are handled efficiently and fairly. It’s a fantastic opportunity to make a positive impact and be part of something special.

We’re Looking For a VIVID Customer Who Can

• Represent our customers with passion and dedication.
• Stay unbiased and objective, making decisions that benefit VIVID, it’s customers and stakeholders.
• Confidently and competently contribute to discussions
• Help shape our strategy and ensure effective policies and governance

We’re looking for skills, knowledge and/or experience in the following areas:

• Great communication skills
• Great teamwork
• Experience in policy and strategy
• Customer influence
• Complaints management
• Data analysis skills
• Commitment to improving customer satisfaction and service quality
• Passionate about the communities VIVID operates in
• Understanding of and commitment to equality, diversity and inclusion.

Time Commitment

The committee usually meets 4 times a year with additional meetings where required. The meetings will take place 5.30pm-8pm at our Basingstoke office or on Microsoft Team’s. There will also be an induction at the beginning of your role with us, so we’ll need a little more of your time.

Remaining meetings for 2026 are as follows: 21 July and 10 November

Need a bit of help with your application?

We want everyone to feel welcome and supported in applying for this role. If you need any adjustments—like help with the application process, extra support during meetings, or anything else that would make it easier for you to take part, just let us know. We’ll work with you to make sure you’ve got everything you need to feel confident, comfortable, and fully involved. If you require a manual application form please email us at HRRecruitment@vividhomes.co.uk to request this.

Please note, this opportunity is only available to VIVID customers who are not staff members. This role is excluded from VIVID employee benefits.

Please refer to the FAQ and JD document attached for more info!

Interviews are due to take place 8 May (subject to change).

Ready to make a difference? Join us and let’s create amazing customer experiences together!