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Job Description Location: Tomorrows Guides Ltd, Unit 1, Station Yard, Station Road
Care Help Team Member
Location: Hungerford, Berkshire
Office: Minimum 3 days per week in our Hungerford office
Hours: Full-time, 35 hours per week
Help families find the right care, with confidence
Every day, families come to us when they need to make a difficult decision.
Your role is to help them make sense of it.
You’ll speak with families, understand their situation, and guide them towards clear next steps.
What The Role Involves
- Speaking with families on the phone (inbound and outbound calls)
- Handling enquiries and guiding people through their options
- Understanding care needs, location, and funding
- Building tailored shortlists of care homes
- Recording clear, accurate information in our CRM
- Following up so nothing gets missed
How We Work
We’re open when families need us:
- Weekdays: 8am – 7pm
- Weekends: 10am – 4pm
You’ll work a 4-week rota with a mix of shifts, including 1 weekend in 4.
Each shift includes a Senior for support, so you’re never on your own.
What Matters In This Role
This isn’t about scripts or volume.
It’s about helping people move forward when things feel unclear.
You’ll Do Well If You
- Stay calm in emotional conversations
- Explain things simply and clearly
- Take ownership of follow-ups and details
- Listen properly before offering guidance
What Will Help
You don’t need care experience.
But It Helps If You’ve Worked In
- Customer service, call handling, or customer support roles
- A care, healthcare, or advisory setting
Or If You’ve Supported People Through
- Complex or unfamiliar situations
- Sensitive conversations
- Decisions without a clear “right answer”
Salary & Benefits
- £26,000 + up to £4,000 bonus
- 25 days holiday + bank holidays
- 6% employer pension contribution
- Perkbox and Salary sacrifice schemes
About The Role
About the Role
You’ll be part of our Care Help Team, speaking directly with families who need support finding a care home for a loved one. These conversations often come at a time of crisis — your job is to offer calm, expert guidance and make a stressful task feel more manageable.
You’ll listen carefully, understand each family’s needs, and use our platform to build a tailored shortlist of care homes. You’ll submit enquiries on their behalf and follow up to support decision-making.
Skills Needed
About The Company
We’re a fun and friendly company to work for.
We are a uniquely friendly and sociable organisation with a tremendous level of cross-departmental support. The direction of the company is open and transparent to all employees and there is a huge sense of working together to achieve a common goal. We are growing at a fast pace and developing at an equal speed and have surpassed some incredible goals over the last few years.
Company Culture
Our recently renovated offices in Hungerford, West Berkshire, are open-plan with a real collaborative feel.
Required Criteria
Desired Criteria
Closing DateTuesday 26th May, 2026
Contract Typefulltime
Salary£26,000.00 Yearly
