Customer Insights Lead Full Time NEW

Customer Insights Lead

London – Hybrid 2x a week

Up to 80,000 + bonus

This is a high impact leadership role for someone who wants to shape how customer insight is used across a complex organisation. You will sit at the heart of analytics, insight and reporting, setting direction while remaining close to delivery. The role offers genuine scope to influence strategy, improve decision making and build a lasting customer insight capability.

The Company

They are a large, well established UK organisation operating at scale, with a strong focus on customer outcomes and long term value. Data and analytics play a critical role in how they design products, engage customers and drive commercial performance. The business is investing in modern insight capability, self-service reporting and advanced analytics to support transformation across multiple functions.

The Role

• Act as the strategic lead connecting customer insight, central analytics, BI and self service reporting.
• Define and drive the customer insight vision, operating model and prioritisation framework.
• Work closely with analytics and insight leaders to uplift capability and ways of working.
• Translate complex data into clear, actionable insight that informs strategy and change.
• Partner with teams across marketing, product, data science and technology to embed insight into decision making.
• Balance strategic direction with hands on delivery, contributing directly to analysis, tooling and insight output.
• Champion confidence in customer data as a trusted strategic asset across the organisation.

Your Skills and Experience

• Strong commercial experience in customer analytics and insight leadership.
• Advanced SQL capability and strong experience with Power BI or similar self service BI tools.
• Ability to use Python for analysis and insight generation is highly desirable.
• Proven experience building or supporting predictive insight, models or analytical frameworks.
• Strong understanding of scalable insight delivery and self service reporting models.
• Confident stakeholder partner who can drive ownership, delivery and measurable outcomes.

What They Offer

• High visibility role with the opportunity to shape and mature a customer insight function.
• Clear scope for long term impact and career progression.

How to Apply

Apply via Harnham to learn more about this opportunity and discuss whether it could be the right next step for you.