Customer Experience Team Leader, Customer Experience Team Leader Full Time

We’re looking for a Customer Experience Team Leader to join our Rollover team — a well-known, fast-growing food brand — where you’ll play a key role in shaping how we support and engage with our customers every day.

This is a fantastic opportunity for someone currently in a Team Leader or Senior Advisor role who’s ready to take more ownership, lead from the front, and make a real impact.

Location – Slough

Working Hours – Monday to Friday

Contract Type – Permanent, Full-time, Office-Based

Brand – Rollover (Part of Pilgrim’s Europe)

About The Role

You’ll lead a customer-focused team, ensuring we deliver a seamless, high-quality experience across every touchpoint.

This role is hands-on — you’ll be supporting the team day-to-day, improving processes, and working closely with other departments to continuously raise standards.

What You’ll Be Doing

• Lead, support and motivate a customer service team, driving high performance and engagement
• Act as a first point of escalation for customer issues, ensuring quick and effective resolution
• Monitor and manage customer service KPIs (e.g. response times, satisfaction, service levels)
• Identify opportunities to improve processes and ways of working, making things simpler and more efficient
• Support the development and coaching of team members to help them grow and succeed
• Analyse customer feedback and trends to spot issues and recommend improvements
• Work cross-functionally with sales, operations, and logistics teams to improve the end-to-end customer journey
• Support reporting on weekly and monthly performance, highlighting risks and opportunities

What We’re Looking For

• Experience in a Customer Service Team Leader / Supervisor role (or ready to step up)
• Strong people skills with the ability to motivate, coach and support a team
• A proactive, “can-do” attitude with a focus on solutions and continuous improvement
• Good organisational skills and ability to manage multiple priorities in a fast-paced environment
• Confidence working with data and using insights to drive decisions
• Strong communication skills and ability to build relationships across the business

Why join Pilgrim’s Europe & Rollover?

• Be part of a well-known, growing food brand with real momentum
• Work in a friendly, supportive and dynamic office environment
• Gain experience in a role with real ownership and visibility
• Opportunities to develop and progress your career within a large organisation
• A culture that values teamwork, practical thinking, and getting things done

Ready for your next step?

If you’re looking to move into a role where you can lead a team, make improvements, and shape the customer experience — this could be the perfect next move.

Apply now and take the next step in your career.