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We are seeking a dedicated Customer Excellence Manager (Supply Chain) TLNT1_NI to join our team in Belfast, Northern Ireland. In this role, you will lead initiatives to enhance customer satisfaction by optimizing supply chain processes, ensuring timely delivery, and fostering strong client relationships.
- Develop and implement strategies to improve supply chain efficiency, accuracy, and responsiveness to meet customer expectations.
- Coordinate cross-functional teams to resolve supply chain issues swiftly and effectively, minimizing disruptions.
- Monitor key performance indicators (KPIs) related to customer service, delivery times, and supply chain metrics, providing actionable insights.
- Build and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
- Lead continuous improvement initiatives to streamline processes, reduce costs, and enhance overall service quality.
- Ensure compliance with company policies, safety standards, and regulatory requirements.
- Provide leadership and training to team members, fostering a culture of excellence and customer focus.
Key skills include excellent communication, problem-solving abilities, leadership qualities, and a strong understanding of supply chain operations. Benefits include competitive salary, health insurance, pension scheme, ongoing professional development, and a supportive work environment dedicated to innovation and growth.