Customer Care and Technical Support Representative | Taytay | T000 Full Time

At Quantrics, we believe in hiring people who are ready to shine! If the following sounds like you, then you’re exactly who we want on our team:

• At least 18 years old
• Graduate of Senior High School or High School (Old Curriculum)
• Willing and excited to work onsite in Taytay, Rizal
• Open to a shifting schedule, including graveyard shifts
• Has a valid NBI Clearance (Applicants with NBI will be prioritized!)

Your Qualifications & Skills

We’re looking for team members who bring positive energy and top-notch skills:

• Excellent English communication—spoken and written
• Great with people and a natural problem-solver
• Proficient in MS Office and web applications
• Fast and accurate typing, sharp comprehension, and top multitasking abilities
• Strong analytical and troubleshooting skills in a fast-paced support environment
• Previous BPO experience is a plus—but not required!

What You’ll Be Doing

• Deliver exceptional customer service via voice and non-voice platforms (calls and chats)
• Navigate multiple systems and tools to assist customers with speed and accuracy
• Make outbound calls when needed and tailor-fit solutions to customer needs
• Respond to inquiries about pricing, products, and services in a clear, helpful manner
• Recommend, upsell, and cross-sell cutting-edge communication products
• Follow standard procedures to solve issues thoroughly and efficiently
• Build strong customer relationships with empathy and professionalism
• Handle payment negotiations and collections with care and respect
• Perform both voice and non-voice support tasks as part of a dynamic, blended role

Perks That Set Us Apart

• Salary 19,800 Base Pay + 2,200 Allowance*
• HMO with 1 FREE dependent
• 10 Vacation Leaves + 10 Sick Leaves (convert unused SLs to cash!)
• Life and Accident Insurance from Day 1
• Optical, Medicine, and Mental Health Reimbursement
• 6 Months Paid Maternity Leave + Cash Assistance
• 15 Days Paid Paternity Leave

Ready to Apply? Come Walk In!

Walk-In Applications Welcome!

Monday to Friday | 10:00 AM to 5:00 PM

SM Taytay IT Business Park, Ground Floor (Beside Anytime Fitness),

Manila East Rd., Taytay, Rizal

Weekend/Holiday operations may vary. Stay updated via our social media!

Ready to Level Up?

Bring your Valid ID and Resume.

TARA NA SA Q!

• For Pooling
• Terms and conditions apply.