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Customer Business Manager Are you a seasoned commercial leader with a passion for beauty and a talent for strategic account management? Here, you’ll orchestrate success for iconic brands like Garnier, Maybelline, L’Oreal Paris & NYX driving mutual growth with key retailers, managing P&L, and mentoring future talent within a dynamic, world-leading beauty powerhouse. Join us and shape the future of beauty, where your expertise will truly move the world!
A DAY IN THE LIFE
- Be responsible for driving retail sell-out, growing market share & managing your P&L for your portfolio of CPD brands both in-store & online.& online.
- Build and achieve the customer results for the full customer portfolio:
- Sales, market share, P&L down to gross margin, forecasting
- Build customer plans based on Category Strategy team recommendations and CPD priorities
- Drive new business and / or e-retail / e-comm turnover in the account
- Build and develop a team:
- Lead and engage the team
- Develop, train, and coach the team members individually
- Cascade down information provided by manager
- Manage a customer-centric approach:
- Build a strong relationship with all relevant stakeholders of the customer, including top buying management
- Mutually share strategies with the customer, and jointly grow the categories with the customer
- Be an “insider” to our customers
- Develops in alignment with the Customer Business Director and Commercial Operations GM the customer strategy, aligns it with the retailers, Brands, and Category and Strategy Development team and implements common strategic work streams
- Animate internally and externally (including external services) an efficient multifunctional organisation:
- Drive the customer as Business Leader, by animating peer functions: marketing, supply chain, controlling, category management, shopper and category team
- Accountable for the results of annual negotiation:
- Supervise or/and decide in alignment with the Customer Business Director.
Who You Are
- Experience managing and developing a high performing team
- Significant experience in a customer-facing role
- Experience in a non-commercial role is a strong asset
- Proven knowledge of retailer strategies and objectives
- Experience preferably within a consumer driven and fast past sales environment
- Agent of change – Ability to create new ideas and drive them through a business
- Strong presentation/communication skills with the ability to influence and inspire
- Highly numerate – strong analytically and Good commercial acumen, driven by targets with a desire to succeed. Commercial experience a strong plus
- Strong sensitivity to the beauty industry, product appreciation and an eye for aesthetics
- Ability to work in an ever changing & demanding environment
What We Offer
Our industry-leading award-winning benefits package shows how much we value our people. We know they’re at the heart of L’Oréal’s success, so we offer a fair and competitive package to help you thrive.
Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You’ll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl’s and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritise what matters most.
Learning is in our DNA at L’Oréal. We’ll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there’s lots more too!
Who We Are
L’Oréal is present in 150 markets on five continents. For more than a century, L’Oréal has devoted itself solely to ‘Create beauty that moves the world’; it is now the industry world leader with €29 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Experience the excitement of agility to shape the future of beauty; where diversity and purpose come together to create meaningful impact.
In the L’Oréal Consumers Products Division, our mission is to democratize the best of beauty, which means bringing beauty to all. And for us, beauty must be sustainable. The Consumer Product Divisions holds the world’s #1 beauty brand with L’Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, and NYX Professional Makeup. Beyond our four iconic global brands, we have a unique brand portfolio including others like Essie and Carols Daughter.
How We Recruit
At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference – different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.
