Customer and Performance Officer Full Time

Requisition ID: 10263

We are excited to offer a fantastic opportunity for a permanent Customer and Performance Officer to join our dynamic Staffordshire Account in Stafford. This role will be carried out on-site at 1 Tipping Street, Stafford, ST16 2DH. Regular travel to Highways Depots around the county will be required.

This position offers a competitive salary and the standard hours of work are 37.5 hours per week, Monday to Friday.

As a Customer and Performance Officer, your role will be to develop clear and effective communications using the Microsoft suite, carry out engagement visits with internal teams to enhance collaboration and relationships, and provide support with customer enquiries by preparing and issuing responses.

What You’ll Do

• Produce monthly newsletters, including content writing, visual design, and layout creation to deliver engaging and creative publications.
• Maintain and update internal communication platforms with positive news stories, updates, and other relevant content.
• Conduct engagement visits with internal teams to strengthen collaboration and build strong working relationships across the partnership.
• Support customer communication by preparing and issuing timely, accurate responses to enquiries.
• Develop a wide range of presentations tailored to business needs, ensuring clear messaging and professional design.
• Design posters, artwork, and other visual materials to meet internal and external communication requirements.
• Support in writing best practice documents and case studies, ensuring high-quality, evidence-based content.
• Assist with writing award submissions, gathering insights and producing compelling narratives.
• Support Social Value activities in line with contractual commitments, helping to deliver positive community impact.
• Participate in two Social Impact Days each year, contributing to meaningful projects and community initiatives.

Why Join Us?

At Amey, We Don’t Just Offer Jobs, We Offer Opportunities To Build Fulfilling Careers. As One Of The Top 1% Of Employers Recognised By Investors In People, We Are Committed To Your Professional Growth And Wellbeing. Here’s What You Can Expect When You Join Our Team

Competitive Salary: Enjoy a competitive annual salary with the potential for yearly reviews to ensure you’re rewarded for your contributions.

Career Growth: Propel your career with clear, dynamic advancement opportunities to different roles or areas of the business.

Training Opportunities: Unlock your potential with comprehensive training, including fully funded CPC qualification, tailored to your growth.

Personal Development Opportunities: Advance your personal growth through mentorship and access to our award-winning programs like our Leadership Development, Women@Amey, and Multicultural Leadership programs.

Pension: Benefit from a generous pension scheme with company contributions for your future peace of mind.

Holidays: Enjoy at least 24 days of holiday plus bank holidays, and the opportunity to buy further 5 days! Giving you plenty of time to relax and recharge.

Flexible Benefits: Customise your benefits package with options like additional leave, cycle-to-work schemes, charitable giving, and gym memberships.

Exclusive Discounts: Access our online portal filled with discounts from leading retailers, healthcare services, and more, helping you save on the things that matter.

Social Impact: Take part in our community initiatives with 2x paid volunteering days a year, plus other opportunities to support fundraising and local projects.

What You’ll Bring

• Previous experience in a customer service/administration role.
• Ability to work alone or as part of a team.
• Experience in producing effective communications for your audience
• Microsoft Office skills
• Ability to work under pressure, think clearly and act decisively
• Excellent personal organisation skills
• Excellent listening and communication skills
• Excellent problem solving skills with objective analysis driven by customer need
• Flexible approach to work

If you’re ready to make a meaningful impact on our business and contribute to a shared, sustainable future, we invite you to join us in advancing our strategy and driving positive change.

Application Guidance

At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, no matter their background, gender, race, or personal circumstances. We believe everyone deserves the opportunity to shine.

As a Disability Confident leader, we’re proud to offer applicants with a disability an interview if they meet the minimum requirements for the role.

If you have any questions or need any adjustments during the recruitment process, don’t hesitate to reach out to our recruiter for this role, at jessica.patel1@amey.co.uk

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