Customer Account Manager – No.1 Timber Producer. Mat Contract – 20111 Full Time NEW

This is an exciting opportunity to join a market-leading timber and engineered wood distributor, part of the respected Södra Group, where innovation, long-term growth and climate-smart solutions sit at the heart of everything we do.

As a Customer Account Manager, you’ll play a pivotal role in supporting key customers, driving profitable sales and helping shape a more sustainable construction industry – all within a collaborative, forward-thinking hybrid working environment.

The Role at a Glance:

Customer Account Manager

Cirencester / Hybrid – 3 days per week in office

£33,000 – £38,000

Plus, Excellent Benefits Package including: Generous pension scheme, company health / dental plan + group bonus scheme

12 Month Maternity Contract

Hours: 40 per week, Monday – Friday, 8am – 5pm with 1 hour for lunch

Reporting to: Internal Sales Manager

About Us:

We are part of the Södra Group, in our world, everything starts with the forest. Some see a forest, we see a source of renewable raw material, climate benefits, long-term economic growth and Swedish innovation that will never stop growing.

We are the UK and Ireland’s leading distributor of planed strength graded softwood and engineered wood products to the roof truss, timber frame manufacturing and timber and builders’ merchant sectors with 31 staff and a turnover of £165m.

Södra’s Group strategy focus is to create profitable and sustainable growth in an ever-changing world. We continue to develop our existing products, but also increase our focus on processing, innovation, resource-efficiency, our customers, and market, and maximise value from digitisation.

Sustainability and profitability go hand in hand when we develop climate-smart solutions along the entire value chain – from forest to customer.

We have won many awards for our products and services and pride ourselves on our professional and personal approach.

The Customer Account Manager Role:

As a key member of the manufacturing sales team, you’ll proactively build and strengthen high-value customer relationships to consistently deliver budgeted sales volume and value, while securing and retaining preferred supplier status across all target accounts. The role delivers outstanding account management by resolving customer issues swiftly and escalating when necessary, alongside maintaining accurate sales administration, including order processing and data entry. It also plays a key role in actively driving the clearance of overstock, obsolete and quarantine stock to achieve a zero old-stock target, while providing timely, actionable sales insights to the Area Sales Manager to support the achievement of budgeted performance.

Role Accountabilities:

The role is responsible for building and sustaining strong, profitable customer relationships through frequent and purposeful engagement with both existing and prospective customers. It involves closely monitoring and analysing daily sales data to identify trends, addressing underperforming accounts with decisive action, and proactively promoting the full product range to maximise order value.

The role applies effective pricing and negotiation strategies with a clear focus on profitability, resolves customer complaints promptly and professionally, and works in full alignment with the ISO Quality System. Clear communication with the Internal Sales Manager is essential, alongside providing general administrative support to the wider business as required.

Skills and Experience:

• Proven commercial account management experience with a strong track record of delivering first-class customer service
• Confident negotiator with a passion for building and maintaining customer relationships over the phone
• Highly self-motivated, target-driven and determined to exceed performance goals
• Strong administration skills with excellent attention to detail
• Numerate and comfortable analysing figures and data, ideally in a technical environment
• Proficient in Microsoft Office, including Outlook, Excel and Word
• Excellent organisational and time-management skills, with the ability to prioritise effectively
• Reliable team player who actively supports colleagues and contributes to team success
• Able to work calmly under pressure and meet tight deadlines

If you’re a driven, relationship-focused sales professional who thrives in a fast-paced, commercially focused environment, we’d love to hear from you.

Sounds like a good fit?

Apply today for a fast-track route to our hiring team and take the next step in your sales career with a truly industry-leading organisation.

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