Customer Account Executive Full Time

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• Retirement Plan
• Paid Time Off
• Tuition Reimbursement

Here at Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That is why we are listening; open to learning new things – about each other and ourselves. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It is The Holman Way!

We have an exciting opportunity that has arisen for an Customer Account Executive to join our growing Client Relations Team here at Holman UK. This role will be based out of our HQ in Chippenham with the opportunity for hybrid working.

This is a permanent opportunity, and we are looking to pay c.£30,000.00 dependent on experience.

Principal Purpose of Position:

• To support the Strategic Account Manager on the customer portfolio that they share alongside having direct responsibility for a customer portfolio themselves
• To personally host and run customer meetings as required from time to time and ad-hoc.
• To support with customer ad-hoc reporting and query resolution management
• Support the revenue reporting and chasing of customer authorisation where required.
• Liaise and fully collaborate with other internal departments to ensure successful resolution of any customer queries, escalations or issues, taking ownership where required.
• Management of customer complaints within the SLA’s described within the company policy.
• Perform all other duties and special projects as assigned.

Key Responsibilities:

• Maintenance of Holman Insights and associated systems, ensuring that data held is accurate and up to date, including adding, modifying and deleting, where appropriate, driver and vehicle information
• Produce an agreed suite of customer specific reports to agreed timescales
• Provision of ad hoc management reporting packs and associated documentation, i.e. accident history letters, service history information
• Scheduling of customer telephone conferences, as required
• Support any ad hoc tasks, as required by the business

Experience/Qualifications Required:

• Customer service skills, with a can-do attitude, and professional approach,
• A good general level of education is required with the ability to demonstrate excellent analytical, verbal and written communication skills
• Excellent administrative skills, with good levels of accuracy and attention to detail
• Highly numerate and literate with the ability to create, understand and explain statistical information, business reports, quotations and proposals
• Competent in the use of Microsoft Word, Excel and Outlook to an Intermediate standard and the ability to grasp new software applications easily and quickly
• Knowledge of fleet management would be advantageous, although full training will be provided

The ideal candidate will have a flexible and proactive approach to work, be committed to delivering an exceptional customer experience, demonstrate strong team‑player qualities, and be comfortable dealing with conflicting priorities in a fast‑paced business environment.

What’s in it for you?

Work-Life Balance & Wellness

• 26 days off a year + Bank Holidays to relax and recharge
• Health Cash Plan to help cover every day medical expenses
• Free onsite bi-weekly yoga
• Free onsite massage with a qualified therapist

Financial Security

• Group Personal Pension Plan to help you plan for the future
• Bonus Scheme because we believe in sharing success

On the Road

• Free Parking to make commuting stress-free

Growth & Recognition

• Career Development Support with training and opportunities for advancement
• Fun seasonal events and social opportunities
• Recognition and rewards through our Partners in Excellence programme

If this sounds like the role for you then we look forward to welcoming your application!

If you are a current Holman employee and wish to apply for this role, please notify your current line manager of your application

The need-to-know parts:

• You must have the right to remain and work in the UK.
• You must tell us about any previous convictions or cautions including any deemed as ‘unspent’. These will not necessarily exclude you from employment, but they must be declared at the point of application.
• Please also be aware we do not provide visa sponsorship for any of our positions advertised.

We want to positively encourage differences within Holman UK and believe it is critical to our success as a company. Holman UK is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills.

We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.