Customer Access Adviser Full Time

Salary: £31,049.20 per annum

Expires: 15/05/2026 23:59

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Permanent, Full Time (35 hours per week)

• Please note that we do not currently offer any Tier 2 sponsorship*

About The Role

We are committed to building and developing strong, empowered communities free from poverty and isolation. Our aim is to ensure that everyone has access to a decent home in a good environment, along with a good standard of living and positive future prospects.

The Customer Access Adviser plays a vital role in delivering customer-focused services. You will provide a wide range of support and information that contributes to well-managed homes and neighbourhoods, ensuring a fair, consistent and high-quality service for everyone who engages with JRHT, in line with internal policies and external regulatory requirements.

As main point of contact, you will coordinate a variety of service areas, including raising repair requests, responding to enquiries relating to repairs, housing and general tenancy matters and processing card payments. You will also carry out the associated administrative tasks to support these activities effectively.

About You

Our ideal candidate will demonstrate strong verbal and written communication skills, enabling them to engage effectively with tenants, resolve queries and ensure clarity in all interactions. You will be confident in understanding and explaining complex housing information in a clear, friendly and accessible way, alongside having a sound knowledge of the work of a Housing Association and the role of social housing.

You will bring experience of delivering front-line customer service or working with the public, with the ability to remain polite, calm under pressure and proactive in approach. A high level of discretion is essential, with experience handling sensitive and confidential information and a solid understanding of GDPR requirements.

A commitment to equality, diversity and inclusion is important, as is the ability to work effectively with residents and a wide range of diverse groups. The successful candidate will be a confident decision-maker, able to interpret complex information and use initiative to provide clear advice in line with policies, training and experience.

Please note that this role will be subject to a DBS check.

Our core priority

JRHT strives to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities prioritising those in greatest need.

How To Apply

To apply, please complete the online application.

Closing date for applications is Friday 15th May 2026

Interviews will take place on Wednesday 27th and Thursday 28th May 2026

Please note that we will be shortlisting and interviewing on an on-going basis and reserve the right to bring the closing date forward should enough quality applications be received.

Additional Information

We are a values driven organisation and our values drive our behaviours. We’re at our best when we’re continually building on trust, showing we care and making a difference – and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.

Due to the duties of this role, there is a requirement to be on site 5 days a week

Our commitment to Equality, Diversity and Inclusion

At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.

As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process.

We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.