Crisis Practitioner – North East Crisis Team Full Time NEW

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The Role

The Crisis Service will provide a comprehensive multi-agency team approach of care, rapidly responding to people in acute psychiatric distress, until the crisis has been resolved and the service user is linked to on going care. This will be delivered on the basis of least restrictive alternative and minimum disruption to the lives of service users, and offer a credible alternative to hospitalisation, whenever possible. This will take due note of the supports available and the needs of carers involved in the informal care of service users

Through a short-term case management approach, the service will provide intensive support and interventions to clients and carers prior to and following discharge from hospital, and will include service users who are on temporary leave from hospital through, for example, suspension of detention. This will include service users from the CHP catchment area who may be temporarily cared for within in service user facilities out with the CHP boundary

Duration, Location, and Working Pattern:

• Permanent
• Full time 37 hours per week
• Shift Pattern: Monday- Friday shifts are 9-8 or 9-5.

Sat/Sun shifts are 9-5

Each week full time staff do 2 x 9-8 shifts and 2 x 9-5 shifts. 3 days off per week.

• North East Area Glasgow

Key Responsibilities

• Assess, plan, deliver and evaluate client care
• Manage daytoday clinical, practice and environmental risk.
• ess healthpromotion needs for service users and carers.
• Identify and respond to genderrelated needs, domestic abuse and childprotection concerns.
• Maintain accurate, uptodate care and practice records.
• Build therapeutic, culturally sensitive relationships based on equality, dignity and respect
• Ensure practice complies with the Mental Health (Care and Treatment) (Scotland) Act 2003 and national guidance.
• Work in line with national/local policies, standards and bestpractice frameworks.
• Reflect critically on practice and engage in continuous professional development.
• Support senior staff in maintaining governance, communication, leadership, standards, audit, evidencebased practice and a learningfocused safety culture.
• Provide meaningful learning opportunities for students, including mentoring and meeting placement standards.
• Liaise with statutory and voluntary agencies; contribute to MDT meetings and case conferences.
• Offer specialist psychiatric advice and participate in multiagency discussions.
• Maintain strong knowledge of mentalhealth legislation and advocate for service users and carers.
• Contribute to service review, development and improvement.
• Participate in audits and user/carer satisfaction processes.
• Follow all Health and Safety legislation and organisational policies.
• Act as a professional role model.
• Work collaboratively with support workers from purchased services, offering direction on careplan tasks.
• Participate in ongoing client reviews, including input from purchased services.

Knowledge, training, qualifications and/or experience required to do the job:

• Completion of training as a first level registered nurse in mental health with a currently valid registration with the Nursing and Midwifery Council o
• Some post registration experience, with experience of the mental health sector preferably community.
• Evidence of continual professional development
• Effective communication skills
• Ability to work without direct supervision
• IT literate basic level of Microsoft Word/Excel and Outlook
• Applicants MUST have a full UK driving license.

What We Offer

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For An Informal Discussion, Please Contact

Sinead Davidson, Crisis Team Lead – Sinead.davidson@nhs.scot – 0141 211 7000

Details on how to contact the Recruitment Service and the Recruitment Process:

This post may close early to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.

From 1 April 2026, the Agenda for Change full-time working week will reduce from 37 hours to 36 hours. Part-time working hours will be reduced on a pro-rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

Candidates must provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools or other third-party assistance to generate, draft or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the recruitment process.

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