Correspondence Support Officer Full Time NEW

Job Summary

In the Department of Health and Social Care, we are proud of our purpose – to enable everyone to live more independent, healthier lives for longer. To achieve this, and create a great place to work, we have four values: we are inclusive, we constantly improve, we challenge, and we are agile. If this sounds like an environment you would like to work in, we would love to hear from you.

We are seeking candidates to work within the Ministerial Correspondence and Public Enquiries (MCPE) unit at the Department of Health and Social Care. The roles will include the processing of correspondence casework onto our system to support our drafting teams in producing draft responses for queries from members of the public, and helping the unit to build and maintain strong working relationships with policy officials across the department and government.

This is an opportunity to work in an exciting and challenging environment that sits at the very heart of the department. We take great pride in providing a high-quality service to both ministers and the public.

The successful applicants will join a team that is dedicated to delivering an exceptional service. We are committed to the development of our staff, and we provide opportunities to gain further experience and aid career progression.

We are running external recruitment campaigns at both AO and EO grade within the same team. The EO campaign is for a Correspondence Drafting Officer – 466086.

If you are unsure which grade is most suitable, we encourage you to review both roles and apply for the one that best reflects your experience. You are welcome to apply for both roles if appropriate. Please note that applications for each role will be assessed separately against the relevant criteria.

We’re hosting online information sessions every Wednesday and Friday (1pm to 1.30pm) during the application period. These sessions include a short overview of the role and a live question and answer session. To attend, please register via this link: Book an information session.

Job Description

The correspondence team within MCPE are responsible for drafting timely and accurate responses to correspondence received from MPs, members of the House of Lords, external stakeholder organisations, and members of the public. This work is critical in providing information to those who need it in a timely and professional manner. We work closely with a variety of internal and external stakeholders, including ministerial private offices, to make sure that responses are accurate, drafted in line with ministerial preferences and are received in a timely manner.

The MCPE’s administration team is the operational backbone of the unit. It is responsible for triaging and processing both digital and hardcopy correspondence from stakeholders, including MPs, peers, external organisations and members of the public. This work is critical in ensuring that correspondence reaches the appropriate teams within MCPE and the wider department for handling.

Successful candidates will be motivated, enthusiastic and work well as part of a team. They will have autonomy over their own workload, ensuring that they meet deadlines in a timely manner. Organisation skills and a willingness to adapt to new tasks and ad hoc duties as and when they arise are paramount in supporting the wider unit in delivering its work.

Members of the administration team work closely with other teams within MCPE, making this an excellent opportunity for those who are new to the department.

The correspondence team within MCPE are responsible for drafting timely and accurate responses to correspondence received from MPs, members of the House of Lords, external stakeholder organisations, and members of the public. This work is critical in providing information to those who need it in a timely and professional manner. We work closely with a variety of internal and external stakeholders, including ministerial private offices, to make sure that responses are accurate, drafted in line with ministerial preferences and are received in a timely manner.

The MCPE’s administration team is the operational backbone of the unit. It is responsible for triaging and processing both digital and hardcopy correspondence from stakeholders, including MPs, peers, external organisations and members of the public. This work is critical in ensuring that correspondence reaches the appropriate teams within MCPE and the wider department for handling.

Successful candidates will be motivated, enthusiastic and work well as part of a team. They will have autonomy over their own workload, ensuring that they meet deadlines in a timely manner. Organisation skills and a willingness to adapt to new tasks and ad hoc duties as and when they arise are paramount in supporting the wider unit in delivering its work.

Members of the administration team work closely with other teams within MCPE, making this an excellent opportunity for those who are new to the department.

Person specification

Role Responsibilities

• Take personal responsibility and accountability for your performance. Work to both internal and legal deadlines as required.
• Be an effective member of the team. Support colleagues in your own team and the wider unit as required to ensure targets are met.
• Pay close attention to detail and be committed to delivering a quality service.
• Use appropriate communication skills to handle enquiries in a professional manner.
• Be confident in engaging with both internal and external stakeholders.
• Remain calm and level-headed, even when under pressure. Be positive and focused on achieving outcomes.
• Work flexibly, primarily within the team but also across the wider unit as required.

Essential

Key skills and experience required for the role

• Demonstrate strong written communication skills including good grammar, punctuation, and spelling
• Deliver work to a high standard, managing your time to meet deadlines in a fast-paced environment
• Provide a good service to customers, recognising when issues arise and taking action to resolve them
• Adapt your approach to meet the needs of different customers
• Ability to build positive relationships with internal and external stakeholders
• Ability to use common IT systems (e.g. Microsoft Word and Outlook) to complete tasks efficiently.

Your normal place of work will be your contractual primary workplace, usually either London or Leeds. Within DHSC we offer non-contractual hybrid working. The expectation at present is a minimum of 60% of your working time spent in the office, enabling in person interaction and collaboration, and enhancing team working, learning, and support.

You will be asked to express a location preference during the application process. Please be aware that this role can only be worked in the UK and not overseas and some travel may be required across the DHSC estate.

Opportunities for some working from home may be available; other flexible working options may be discussed with the hiring manager in line with individual circumstances and business need.

There are a limited number of DHSC colleagues who have existing agreed homeworking contracts resulting from Our Future Estate Programme 2023-2024. Colleagues covered by these arrangements are eligible to apply for this role whilst continuing their agreed existing home working arrangement. Occasional travel to DHSC offices or other locations may still be required according to business need. Travel and subsistence will be provided in line with the pre-agreed homeworker arrangements.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Alongside your salary of £25,298, Department of Health and Social Care contributes £7,328 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Applications will be sifted W/C: 06/07/2026

Interview date: W/C 03/08/2026

Interview location: By video

Further details and interview slots will be released to candidates who are successful at sift.

As part of the application process you will be asked to complete a Personal Statement and Behaviour Statement. Further details around what this will entail are listed on the application form.

Please use your personal statement to (in no more than 500 words) outline how you meet the key skills and experience required for the role as set out in the job advert. Spelling and grammar will be taken into consideration throughout the application.

Should a large number of applications be received, an initial sift may be conducted using the lead behaviour, Managing a Quality Service. Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.

Candidates that pass the sift will be required to complete and pass an English language skills test before being invited to interview. There will be an opportunity to request any reasonable adjustments for this assessment at that stage.

At interview candidates will be assessed on Behaviours and Strengths.

Candidates must ensure that all information provided in their application is factually accurate. Any examples provided must be taken from personal experience. The Civil Service abides by honesty and integrity as part of its core values, if evidence of plagiarism is found, applications may be withdrawn.

To find out more about working in the department please visit our page on the Civil Service careers website www.civil-service-careers.gov.uk/departments/working-for-the-department-of-health-social-care/ and to find out more information on how to apply visit the Civil Service careers website www.civil-service-careers.gov.uk/how-to-apply/

Further Information

A reserve list may be held for a period of 12 months from which further appointments can be made.

Any move to DHSC from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via dhscrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Existing Civil Servants and applicants from accredited NDPBs are eligible to apply, but will only be considered on loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

This role is being advertised on a permanent basis. If preferable, Loan or Secondment options will also be available for existing Civil Servants (Loan) and applicants from accredited NDPBs or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

Terms and Conditions

Candidates should note that DHSC’s Terms and Conditions of employment changed from 1 October 2013. It is the candidate’s responsibility to ensure they are aware of the terms and conditions they will adopt should they be successful.

New Entrants to the Civil Service

New entrants appointed in grades AA to G6 will receive DHSC’s modernised terms and conditions:

• Annual Leave: 25 days on entry rising by one day for each completed year of service to a maximum of 30 days and pro-rata for part-time staff
• Privilege Leave: 1 day – for the King’s birthday
• Hours of Work: 37 hours (net) per week for full time staff in all geographical locations, including London and pro rata for part-time staff
• Occupational Sick Pay (OSP): one month full pay/one month half pay on entry, rising by one month for each completed year of service to a maximum of five months’ full pay and five months’ half pay
• Mobility: Mobility clause in contracts allow staff to be mobile across the Civil Service
• Probation: 6 month probation period

Existing Civil Service staff transferring from another Government department, on either level transfer or promotion

All staff moving to DHSC will transfer onto DHSC’s modernised terms and conditions (as outlined above).

Existing DHSC staff, appointed on promotion

If DHSC’s modernised terms and conditions are already held, the employee will retain those terms and conditions. If DHSC’s pre-modernised terms and conditions are held, the employee will transfer onto DHSC’s modernised terms and conditions (as outlined above).

Please be aware that some travel may be required across the DHSC estate.

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Mike Shilliam
• Email : mike.shiliam@dhsc.gov.uk

Recruitment team

• Email : dhscrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact the DHSC Central Recruitment Team at DHSCrecruitment@dhsc.gov.uk

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: https://civilservicecommission.independent.gov.uk/contact/