Contracts & Compliance Manager Full Time

Who are we?

Mistral Data develops data-driven software solutions that enable our customers to deliver better services to their passengers. Our mission is to unlock the full potential of rail data through blending deep industry expertise with modern cloud-native technology, to deliver actionable insights in real-time to address real-world operational and business challenges.

About the job

The Contracts & Compliance Manager role shapes how we contract, govern, and deliver for our customers throughout the lifecycle of our relationship. You’ll build the frameworks, templates, and compliance practices that keep us aligned, accredited, and set up to deliver brilliantly. It’s a hands‑on role for someone who loves structure, clarity, and making sure great ideas land smoothly and successfully.

Your main responsibilities will be:

• Support the drafting, review, and management of Customer Order Forms, working with internal teams to translate customer requirements into clear, complete contract documents.
• Develop and maintain a set of contract templates and clause libraries to ensure consistency, compliance, and effective risk management.
• Monitor contract performance and obligations, ensuring all commercial and operational commitments are met throughout the contract lifecycle.
• Enhance and maintain a structured and accurate contract repository that clearly documents our customer relationships.
• Collaborate with Product Managers to map and allocate responsibilities to the appropriate individuals, ensuring clarity of ownership and effective delivery.
• Manage in‑life and end‑of‑term contract events, including price changes, amendments, renewals, and terminations.
• Actively participate in and support the processes required to maintain existing ISO accreditations, and contribute to the evaluation and implementation of new accreditation opportunities
• Support internal and external compliance audits and coordinate customer due‑diligence and security questionnaire responses, including preparation, evidence gathering, and remediation management.
• Develop high‑quality tender documentation that explains our service offering, SLA framework, delivery model, and compliance approach.

As a minimum, you will need to have:

• Experience managing contract lifecycles in a SaaS or technology‑focused environment.
• Familiarity with drafting SaaS Order Forms and interpreting commercial contractual terms.
• Hands‑on experience maintaining contract templates and clause libraries.
• Strong understanding of SaaS agreements, SLAs, data‑processing clauses, and renewal structures.
• Experience using or administering contract management or CLM systems.
• Ability to collaborate with stakeholders to find a solution.
• Preferably Experience working with ISO frameworks, internal controls, and audit processes.

We all belong at Mistral Data. FirstGroup’s vision is to provide an inclusive environment for all colleagues, across its group of businesses, ensuring all candidates have an equal opportunity to access meaningful employment.

We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

Neurodiversity Definitions and Different Types

https://www.healthassured.org/blog/neurodiversity/