Continued Professional Development Student Navigator Full Time NEW

About Birmingham City University

At Birmingham City University, we are a diverse and inclusive learning community of over 31,000 students from more than 120 countries. We aim to become an exemplar anchor institution, creating and sharing knowledge for a better and more inclusive society.

We are committed to providing a transformational educational experience, supporting world-class research, and fostering a collaborative and supportive working environment for our staff. Recognised as one of the UK’s Top 250 employers (Financial Times & Statista), we pride ourselves on being a place where colleagues feel valued, supported, and able to grow their careers.

Our student population reflects the rich diversity of Birmingham, and we are committed to creating an environment where all students and colleagues can thrive, recognising the strengths and potential of every individual.

Role Summary

We are seeking a motivated and proactive Continuing Professional Development (CPD) Student Navigator to join the School of Nursing and Midwifery.

This is a key role supporting learners undertaking Continuing Professional Development (CPD), post‑qualification, work‑based learning, and postgraduate provision. You will act as a central point of coordination from application through to enrolment and onboarding, ensuring a smooth, timely, and supportive student experience.

Working closely with academic teams, professional services, and external partners—including NHS Trusts—you will help remove barriers, resolve process delays, and ensure students are well‑informed, supported, and ready to begin their learning.

The role plays a critical part in improving engagement, reducing administrative burden on academic teams, and enhancing the quality and consistency of the student journey across CPD provision.

Key Responsibilities

• Student navigation and support Act as a main point of contact for CPD applicants and students, providing clear guidance on processes, requirements, and timelines, and proactively supporting engagement from application to enrolment.
• Process coordination and issue resolution Work across professional service teams (Admissions, Enrolment, Finance, Student Systems) to track applications, identify bottlenecks, and resolve issues that may impact student progression or enrolment.
• Liaison with employers and external partners Build strong relationships with NHS Trusts and employers to support funding approvals, streamline communication, and ensure timely student onboarding.
• Collaboration with academic teams Work closely with course and module leads to support onboarding, share student progress updates, and highlight potential risks or delays.
• Data management and reporting Maintain accurate student records, track application and enrolment status, and produce reports to support decision‑making and continuous improvement.
• Service improvement and communication Contribute to improving processes, workflows, and student communications, ensuring a consistent and high‑quality experience.

Essential Requirements

• Experience working in a student‑facing or administrative role within a complex environment
• Experience of working with multiple stakeholders and managing competing priorities
• Strong organisational skills, with the ability to manage high‑volume activity and meet deadlines
• Excellent communication and interpersonal skills
• Experience using digital systems for data entry, tracking, and reporting
• Ability to work proactively to resolve issues and improve processes

Desirable Requirements

• Experience working within Higher Education
• Knowledge of CPD or post‑qualification provision
• Understanding of NHS or employer‑funded training processes
• Familiarity with student information systems or CRM‑style workflows

Further Information

If you are excited by the opportunity to support professional learners and contribute to the delivery of high‑quality CPD provision within Nursing and Midwifery, we would love to hear from you.

For an informal discussion, please contact: Jo Allen – Jo.Allen@bcu.ac.uk

You can explore our campuses here: https://www.bcu.ac.uk/about-us/corporate-information/environment-sustainability/map

The appointed candidate will normally be employed through BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University.

Why work for us

• Work–life balance – Generous leave and flexible working options
• Career development – Opportunities for progression and professional development
• Reward and wellbeing – Competitive salary, pension, and wellbeing support
• Inclusive culture – A supportive, diverse working environment

Equality, Diversity & Inclusion

We are committed to equality, diversity, and inclusion and to creating an environment that supports academic freedom and respect for all. By bringing together diverse perspectives and experiences, we create a stronger, more innovative community.

Disability Confident Employer

We are proud to be a Disability Confident Employer and are committed to an inclusive recruitment process. Applicants who meet the essential criteria will be guaranteed an interview.

Further Details

Job Description

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