The Opportunity
As a Contact Centre Executive, you’ll deliver outstanding service across diverse customers and workflows. Working alongside AI-driven tools, you’ll focus on complex queries that require human insight, empathy, and judgement, while routine tasks are automated for efficiency.
You’ll develop subject matter expertise in areas critical to running our pubs, bars, and venues, such as drinks and food distribution, technical brand installations, and guest complaints and feedback. In addition to resolving queries, some team members will support promotional campaigns, offering tailored solutions that enhance customer experience and drive business success.
This role is an excellent entry point into the wider Stonegate Group. You’ll gain exposure to multiple business functions, develop transferable skills, and contribute to a team that’s redefining customer service in the pub industry.
Key Responsibilities
Co-Working with our Intelligent Front Door (AI)
Query Resolution
Customer Engagement
Operational Support
Continuous Improvement
Campaign Participation
Additional Key Responsibilities
About You
What makes Stonegate a great place to work?
At Stonegate, we believe that when you feel your best, you do your best. That’s why we’re committed to supporting the health, happiness, and overall wellbeing of every team member. From lifestyle perks and flexible support to mental health resources, our benefits are designed to help you thrive, both in and out of work.
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on hrsupport@stonegategroup.co.uk.
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