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Full job description
Salary
Grade 5 £26403 to £27254 per annum.
Contractual hours
37
Basis
Full Time
Job category/type
Libraries
Date posted
26/04/2026
Job reference
REQ000482
North Tyneside Council’s Community Hub and Libraries have an exciting opportunity, recruiting a Community Hub and Libraries Assistant to help deliver services in line with key Council Priorities of the Connecting Communities Strategy. Based at White Swan Centre, Killingworth Community Hub and Library, you will be the first point of contact for customers, providing a high level of customer care for residents and visitors of all ages. You will be welcoming and approachable, providing information, signposting and advice and connecting people to other local authority, community, health and partner services. Your communication skills will be excellent, and you will be a positive, proactive member of the team. You will be confident in using ICT for email, producing documents, answering enquiries, and giving basic support to customers. You will have some experience of customer service as an employee or volunteer. Other key responsibilities within the role will include:
- To help deliver a full range of library services to adults and children, assist in planning, promotion and delivery of hub activities and outreach, such as delivering user education, reading groups or rhyme times
- Support customers to use technology and develop digital skills, confidence and knowledge.
- Work effectively as part of the hub team, contributing to safe opening and closing of buildings, cash handling and room set ups.
This is a 12 month fixed term contract. There is a requirement to work alternating Saturdays which are paid at an enhanced rate.
A copy of the working pattern is attached to the advert
Contact:
For an informal conversation regarding the vacancy, please contact:
Kerry Blair, Community Hub and Libraries Team Leader
Ross Hawkins, Community Hub and Libraries Manager
Why North Tyneside Council?
Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.
As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.
Together, we’re crafting a workplace that’s built on our values and a shared commitment to making a difference.
If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.
Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody’s business.
Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.
Our Carbon Net-Zero 2030 Action Plan
In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council’s operations, and the borough, by 50% by 2023 and to align to the Government’s net zero target of 2050.
We recognise the significant role we can play in the borough in helping to limit climate change, but we can’t do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.
To learn more about Our Carbon Net-Zero 2030 Action Plan
Applying
To view more information about the role and view the Job Description please click “Apply” you will be taken to the North Tyneside Careers Portal.
Learn More
For further information about North Tyneside Council, the benefits of working for us, candidate support, and the many attractions of working and living in North Tyneside please see the council’s “work for us” page here Work for us | North Tyneside Council