Communication and Engagement Coordinator Full Time

At National Grid, we keep people connected and society moving. But it’s so much more than that. National Grid supplies us with the environment to make it happen. As we generate momentum in the energy transition for all, we don’t plan on leaving any of our customers in the dark. So, join us as a Communications and Engagement Coordinator and find your superpower.

National Grid is hiring a Communications and Engagement Coordinator reporting into the Content and Channels Manager.

Within this role you will be working with the Content and Channels manager to provide support to the CC&E team in NGED and to contribute to the delivery of the NGED communication and engagement strategy.

As a Communications and Engagement Coordinator you will support the NGED business in a wide range of activities from content creation to event management and supporting key stakeholders as required. This role will support the team in ensuring coordinated and effective content delivery across all channels.

The role is hybrid so we would expect to see you a couple of times a week in one pur offices located in the west midlands, south west or wales and also the rest of the week from home.

Please note interviews for this role will take place on the 16th and 17th June.

What you’ll do

• Maintenance of channel and content plans including the use of Smartsheets
• Event support, planning and logistics
• Content creation and storytelling through written articles, short videos and other media
• Lead publisher on NGED intranet and NG intranet for NGED
• Support the delivery of cyclical channels and content – such as the weekly email newsletter, all-colleague, leadership-calls, monthly manager pack (Team Brief)
• Channel maintenance and development particularly digital screens
• Stakeholder management to ensure content is in line with channel strategy and governance
• Production of communication dashboards/collation of metrics and support the identification of opportunities by analysing key themes.
• Video editing and slide production.
• Supporting CC&E team members in delivering stakeholder plans
• Development and maintenance of image library, templates, banners and how-to guides.
• Purchase Orders/License’s/budget monitoring.
• Development & maintenance of 3rd Party preferred supplier lists.

What you’ll need

• Experience of customer focus and stakeholder management – using influencing and communication skills in order to build relationships.
• The ability to self-start and adapt to different business needs, with the mindset of continuous improvement
• Discipline and attention to detail in managing data and proof reading/copy writing
• Competent in MS Word, Excel, PowerPoint, Outlook, SharePoint and video editing software
• Experience of providing support and advice, tailored to the needs of the business.
• Experience of managing projects from initiation to implementation and review.
• Experience of channel measurement and implementing improvements.
• Experience of planning and leading events.

What you’ll get

A competitive salary between £40,706 – £44,297 per annum– dependent on capability.

As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

More Information

This role closes on 3rd June 2026 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We value diversity and are committed to creating an inclusive workplace for all. We welcome applications from all suitably qualified candidates – we make appointments purely on merit, assessed against objective selection criteria. We support flexible working and will make reasonable adjustments throughout the recruitment process should you have any physical or mental impairment which may affect your ability to participate in the process.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.