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Responsibilities
Who are we?
Client Solutions are the trusted advocates connecting key stakeholders, providing inspiration and insights, driving collaboration that translate into long term client partnerships and growth! We are responsible for the day to day relationship and for ensuring success of advertiser investment. As trusted partners, we proactively advise our clients of opportunities and solutions to exceed their expectations, helping to scale investment.
Are you ready to lead a high-performing team at the intersection of culture and digital innovation? TikTok is looking for a strategic Client Solutions Lead to spearhead our Entertainment & Media vertical.
In this role, you will lead a specialised team consisting of Client Solutions Managers (CSMs) focused on the Film, TV & Streaming sectors. As a key member of our UK leadership team, you will bridge the gap between cinematic storytelling and performance marketing, driving revenue growth and product adoption for the world’s most iconic media brands.
Key Responsibilities
– Drive Vertical Growth: Meet and exceed revenue targets by fostering growth across the UK Entertainment and Media book of business. Champion strategic product adoption to drive tune-in, ticket sales, and subscriptions.
– Build & Lead: Lead and inspire a world-class team of CSMs. You will be responsible for developing talent, creating efficient structures, and training the team to act as “Entertainment Consultants” who understand the nuances of a theatrical window or a new series launch.
– Cultivate Relationships: Establish and nurture connections with c-level stakeholders at major studios, broadcasters, and media agencies. Maintain a continuous dialogue to ensure TikTok remains the primary partner for every major cultural release.
– Strategise & Execute: Manage the growth strategy for the Entertainment portfolio. Ensure flawless execution of complex, multi-layered campaigns and iterate based on real-time community sentiment and performance insights.
– Leverage Entertainment Data: Use data to identify fandom trends and create best practices that help clients turn viewers into advocates. Coach the team on data-driven storytelling and full-funnel measurement specific to media consumption.
– Cross-Functional Collaboration: Partner with Product, Creator Solutions, and Marketing teams to ensure our ad products evolve with the needs of the media industry. Serve as the internal go-to expert on the Entertainment landscape.
– Lead Thoughtfully: Provide external thought leadership as an industry expert, sharing insights on the future of media and how TikTok is redefining entertainment.
Qualifications
Minimum Qualifications:
– Experience in digital advertising, ad sales, or brand marketing, specifically working with large-scale entertainment or media accounts.
– Proven experience managing people and teams (Leads and/or ICs) in a high-growth environment.
– Deep understanding of the entertainment ecosystem, including theatrical release cycles and streaming acquisition.
– Skilled in building relationships with CMOs and Heads of Media at major entertainment entities.
– Proficient in data analysis and translating complex metrics into actionable growth stories.
– Hands-on understanding of ad products, programmatic sales, and digital attribution.
– Proven track record of achieving and exceeding revenue goals in a client-facing role.
Preferred Qualifications:
– Excellent project management and organisational skills.
– Exceptional communication and presentation skills.
– Experience diagnosing and solving technical problems with product and engineering teams is a big plus
– A passion for TikTok
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.