Client Services Representative Full Time

About Softek

At Softek, we guarantee to deliver best in-class service, providing scalable, secure solutions for financial firms across the World. Our expertise and domain knowledge around the trade life cycle, operational processes, compliance and supervision, regulatory rules, and, risk are why our clients choose us. We pride ourselves on understanding the unique needs of our clients and providing solutions that drive success.

Why Choose Softek?

At Softek, nothing is more important to us than our commitment to our people. As a fast-growing company, we provide opportunities to develop at pace, giving you the chance to evolve and enhance your skills in the direction you want. Our positive work environment encourages collaboration, integrity and personal growth. The company has seen tremendous growth through mergers and acquisitions, ensuring a dynamic path forward for people in our teams.

What We Can Offer You

Join us in our London office as a Client Services Associate – Europe. We offer significant healthcare benefits and a robust pension plan to secure your future. Work in our modern, welcoming offices with senior leaders of the company to ensure you will have the opportunity to grow and learn. With a competitive salary of £30-40k (depending on experience), be part of a global company with opportunities for travel across North America.

Job Description

We are seeking a highly driven, customer focused individual to join our global Client Service team on a full-time basis. The successful candidate will be supporting clients in North America, Europe and Africa. They need to have attention to detail and react efficiently and effectively to client needs in a fast-paced environment. The successful candidate will also have an enquiring mind that seeks to improve both themselves and the processes they are working with.

The position requires working directly with clients, making communication and interpersonal skills essential. This is an exciting opportunity to work with, and learn from, senior and experienced financial and technology professionals in a collaborative, entrepreneurial and fast-paced environment. Softek has bold aspirations, the role is strategically important in the continuation of the growth of the company whilst maintaining market-leading customer service.

Responsibilities

• To respond efficiently and effectively to client requests by email and/or phone

• Build an in-depth understanding of Softek’s services and processes to provide industry leading customer support

• Proactively communicating potential opportunities or issues identified to the team and management

• Working with internal stakeholders to improve processes and practices to enhance the customer experience

Skills and Requirements

• Self-motivated and ability to work both independently and under direction

• Strong collaborator, enhancing the strong team environment

• Ability to identify issues, analyse, think logically and methodically, evaluate factual data and generate ideas

• Able to prioritise heavy workloads and work efficiently under pressure

• Good attention to detail

• Strong written and verbal communication skills

• Undergraduate preferably with a numerical degree (Maths, Engineering, Physics, Finance or Economics)

• Knowledge of relational databases and SQL

• Experience with Microsoft Excel

• Experience with Microsoft SQL Server and Visual Studio a plus

• Knowledge of finance and capital markets a plus

Qualified candidates should send their resumes to careers@softek.ca