Client Service Account Manager Full Time NEW

Job DescriptionAre you a strong communicator and have relationship management experience? Then you found the right position for you.As a Client Service Account Manager (CSAM) within the JPMorgan Payments department, you will be responsible for delivering best-in-class service, building strong client relationships, and ensuring a seamless end-to-end client experience across all interactions.You will act as the client’s champion, proactively identifying opportunities for service improvement, driving engagement, and ensuring the highest level of client satisfaction.Job ResponsibilitiesOwn the end-to-end client experience across all aspects of the relationship with JPMorgan PaymentsBuild and maintain strong, trusted relationships with key client stakeholdersAct as the client’s advocate, ensuring issues are resolved effectively and risks are escalated appropriatelyLead and deliver service reviews, providing insights and driving continuous improvementDevelop a deep understanding of the client’s business to anticipate needs and propose solutionsCoordinate across internal stakeholders (Sales, Product, Operations) to deliver a seamless client experiencePromote adoption of digital tools and strategic initiatives to enhance client servicingLead and support projects (e.g., client onboarding initiatives, service improvements, cross-functional programmes) ensuring timely and effective deliveryEngage senior client executives and internal leadership with clear, concise, and impactful communicationLeverage AI tools and digital capabilities to enhance productivity, improve client experience, and drive innovationDrive curiosity and continuous improvement by challenging the status quo and identifying new opportunitiesRequired Qualifications, Capabilities, And SkillsStrong client-facing and relationship management experienceExcellent verbal and written communication skills, including executive communicationAbility to mobilise internal networks and stakeholders to resolve client issuesStrong organisational skills with the ability to manage multiple priorities under pressureAbility to think strategically and deliver operational excellenceHigh level of accountability and ownershipDemonstrated ownership, resilience, and sound judgementClient-obsessed and outcome-driven mindsetPreferred Qualifications, Capabilities, And SkillsProject management capability across onboarding, service improvement, and cross-functional deliveryConfidence and credibility engaging senior stakeholders (client and internal)Strong proficiency and curiosity in using AI and digital tools to drive productivity, client experience improvements, and innovationDemonstrated curiosity, proactive problem-solving, continuous learning, and a continuous improvement mindset About UsJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.About The TeamJ.P. Morgan’s Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.