Client Relations Executive Full Time NEW

Job Title: Client Relations Executive

Reporting to: Client Relations and Business Development Director

Location: London

Salary: £28k pa

Department: Client Relations

About Garrard:

As an employer, Garrard are committed to sustainability, reducing our carbon footprint year on year and creating a great working environment for all our employees. We have a flexible working policy, great benefits including remote GP and mental health support, a comprehensive EAP, cycle to work scheme, and access to discount and wellness platform Perkbox.

Key Responsibilities:

This is a support role focused on enabling the Director and wider team to deliver exceptional client experiences and drive sales through strong organisation, communication, and execution. We are looking for a proactive and detail-oriented individual with excellent organisational skills and a passion for delivering a high level of client service. This is a full-time, office-based role, with flexibility to occasionally work Saturdays for events and client appointments, and with international travel expected.

Client Support & Coordination

• Support management of the client database and CRM system (e.g. HubSpot)

• Assist with client communications, invitations, and follow-ups

• Help manage and nurture existing client relationships

• Build and maintain own portfolio of clients

• Support and manage client repairs coordination Events & Engagement

• Coordinate and support client events and sales activations

• Assist with product launches and client-facing initiatives

• Support new business outreach and partnership coordination Reporting & Administration

• Track client engagement, sales activity, and reporting

• Liaise with internal teams (marketing, design, production) to support client needs

• Provide general administrative and operational support to the Director

Experience and Attributes

Essential:

• Previous experience in an administrative, client-facing, or support role

• Strong organisational and time management skills

• Excellent communication skills

• High attention to detail

• Proactive and adaptable approach

Desirable:

• Experience using CRM systems (e.g. HubSpot)

• Experience within a luxury or client-focused environment