Client Development Manager Full Time NEW

This role is a field-based, customer-facing position focused on building and maintaining long-term partnerships within the health and social care sector. You will act as the primary point of contact for a portfolio of care home customers, ensuring high service standards, strong engagement, and sustained commercial performance. The position combines account management, training delivery, and business development in a highly relationship-driven environment. You will play a key role in supporting customer success through effective onboarding, mobilisation, and ongoing service optimisation. With a strong emphasis on retention, you will help ensure consistent value delivery while identifying opportunities for growth. This is a dynamic, people-focused role requiring frequent travel and close collaboration with internal teams and external stakeholders.

Accountabilities

• Manage a portfolio of care home customers, ensuring high levels of satisfaction, engagement, and long-term retention.
• Drive account retention targets (95%+ account and value retention) through proactive relationship management and service excellence.
• Lead customer mobilisation activities, including system introduction, staff training, and service onboarding.
• Identify and support business development opportunities in collaboration with key account teams.
• Deliver product presentations, training sessions, and ongoing customer support to ensure effective service usage.
• Resolve customer issues and disputes efficiently, with a solutions-focused and consultative approach.
• Build strong relationships with internal teams (marketing, product, healthcare, and operations) to support service delivery and growth.
• Represent the organisation at industry events and within the care home marketplace to strengthen brand presence.

Requirements

• Proven experience in account management with a strong track record of achieving and exceeding targets.
• Experience delivering training and supporting customer onboarding or service implementation.
• Strong consultative, solutions-oriented sales approach focused on long-term value rather than transactional selling.
• Excellent commercial awareness with the ability to build and justify business cases.
• Strong organisational and time management skills, with the ability to manage multiple accounts effectively.
• Excellent interpersonal, communication, and influencing skills, with confidence engaging stakeholders at all levels.
• Analytical and methodical approach combined with a strong results orientation.
• Full UK driving licence (essential) and willingness to travel frequently, including overnight stays.
• Experience in the care sector, catering, food/nutrition, or healthcare environments is highly desirable.
• Compassionate, resilient, and professional with the ability to build trust in sensitive environments.

Benefits

• Competitive salary with accreditation as a Living Wage employer.
• Company car provided for field-based travel.
• Annual bonus scheme with generous performance-related rewards.
• 25 days annual leave plus bank holidays, with option to purchase additional days.
• Pension scheme with employer contributions up to 5%.
• Life assurance coverage at 2x annual salary.
• Access to employee perks scheme, including retail discounts and salary sacrifice options.
• Free Christmas turkey or voucher as part of seasonal benefits.
• Opportunity to work in a purpose-driven organisation focused on social impact and sustainability.

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.