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As a Client Care Assistant (CCA) you will be the first point of contact for client phone calls and visits and will be responsible for delivering exceptional care, always there to clients, patients, and colleagues.Your career means more than a rota and a job title, that’s why we offer: Health and wellbeingHealth Cash Plan from day one24/7 counselling and wellbeing supportLife Assurance 3 x salaryAnnual leave5 weeks’ annual leave plus Bank Holidays, rising with length of serviceExtra ‘Day for You’, a paid day off just for youAdditional SupportCycle to WorkSeason Ticket loansDiscounts on Medivet products and servicesAbout YouYou’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.What You’ll Be DoingTypically, in this role, you’ll:Carry out reception duties, greeting clients on arrival, and updating recordsTriage the impact of emergency appointments, contacting clients and rearranging as neededManage the practice diary to ensure appointment availability is optimised to team skillsetAnswer client phone calls and manage messagesEnsure appointment slots are available for clients to book onlineProcess any repeat prescription order requestsWork collaboratively within a supportive team
