This position is part of the Client Relations Center (CRC) based in Barcelona and reports directly to the Customer Experience Manager in Head offices.
Key Responsabilities
Client assistance and relationship management
Management of complaints and complex situations
Coordination with stores and Head Office
Contribution To Customer Experience Improvement
Competencies And Skills
“Hermès Ibérica is committed to gender equality and equal opportunities at all levels and for all employees. As a responsible employer, we are committed to ethics, diversity and Inclusion. Join the Hermès human adventure”
Hermès, creadora, artesana y comerciante de objetos de alta calidad, es desde 1837 una maison familiar e independiente francesa con más de 20 000 empleados en todo el mundo. Impulsada por su permanente espíritu emprendedor y su constante nivel de exigencia, Hermès cultiva la libertad y la autonomía de cada individuo mediante una gestión responsable. La empresa perpetúa la transmisión de un savoir-faire excepcional mediante un fuerte anclaje territorial que respeta a las personas y los recursos. Dieciséis oficios nutren la creatividad de la maison, cuyas colecciones están presentes en más de 300 tiendas en todo el mundo.
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