Cambridge – Front of House Operations Coordinator – 12month FTC Full Time NEW

This job is with St. James’s Place, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. The role:

To deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP’s national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate.

Who We’re Looking For

We are looking for an excellent communicator, a fast learner, with a passion for providing a first class service, you will be highly organised, have excellent attention to detail, with a methodical and logical approach to work.

What You’ll Be Doing

• Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure
• Provide a professional switchboard service, re-directing calls as appropriate, collecting accurate messages and management of the voicemail functionality
• Facilitate corporate meeting room bookings for employees and Partners,
• Ensure any facilities issues are raised in a timely manner and monitored accordingly
• Coordinate and handle the bookings of visitor parking and electric vehicle charging arrangements alongside granting access into car parks via intercom system
• Support the wider operations and Wealth Management teams with projects and administrative tasks
• Where applicable provide on the ground support for events held in our SJP buildings
• Build and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries.
• Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities
• Develop and review processes and ways of working to improve efficiency and adapt to business needs

Essential Criteria

• Strong IT capability in Microsoft Office: Word, Excel & PowerPoint
• Excellent written and verbal communication skills, appropriate to all levels.
• Willingness to make own decisions on prioritising workload and taking responsibility for own tasks
• Experience in a front of house position

Working Pattern

• Due to the front of house nature of this role, we will require the successful person to be in location 5 days per week with a working pattern of either – 8.30am to 4.30pm, 9am to 5pm or 9.30am to 5.30pm.

]]>