Business Support Assistant (Scan and Mail) Full Time

City of York Council is looking to recruit a hard-working, flexible candidate, with strong team working skills and an interest in local authority procedures, for its busy Scanning and Mail team. The post holder will join a team that provides day-to-day administrative support which enables the continual function of all council services.

This is an excellent opportunity for a prospective candidate looking to expand their knowledge and experience within a local authority service. It is a fast-paced environment, often with high volumes of work: therefore, you will need to demonstrate an ability to prioritise, and to work collaboratively with others. You will possess the ability to learn quickly and juggle competing demands. Strong interpersonal and numerical skills, and a good level of ICT literacy, are must-haves.

Responsibilities of the post include (but are not limited to): processing incoming and outgoing mail for a broad range of local authority services; scanning incoming post and indexing in appropriate locations within electronic systems, and/or forwarding to appropriate recipient(s); liaising with other departments regarding mailing or goods ordering queries; facilitating the movement of goods on- and off-site; requisition requests from multiple internal services and raising these on our P2P system; acting as first point of contact for relevant colleagues and other stakeholders, and providing relevant and correct advice and guidance; working as a team to solve unexpected problems; and other tasks relevant to local authority Business Support and Administration.

While the successful applicant will be based primarily at our West Offices mailroom, they will also at times be required to work at the mailroom at the Hazel Court EcoDepot. Previous experience in a similar role is beneficial, but not essential; we are looking to recruit someone with a combination of the right skillset, values, and behaviours, who is determined to make a success of the role.

This role is suitable as a job share opportunity.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Dan Robinson at daniel.robinson@york.gov.uk or on 01904 551935.

Closing date: Sunday 17 May 2026 at 12 midnight