Business Support Assistant Manager Full Time NEW

• Suffolk County Council
• Address: Endeavour House, Ipswich, Suffolk IP1 2BX – Hybrid working
• Salary: £28,598 per annum (pro rata if part time)
• Hours: 37 hours per week, flexible working options available
• Contract: Permanent

We’re passionate about improving the future for our customers, our communities and the environment. If you are too, join us as a Business Support Assistant Manager and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy.

Reimagine the possibilities.

Your role

You will be part of a team who perform a range of business support tasks to ensure the efficient delivery of services within the Early Years and Childcare Service. Our service incorporates the Suffolk Family Information Service.You will coordinate processes providing a range of administrative and financial duties supporting the delivery of services within the Early Years and Childcare Service.

Your responsibilities will include:

• assisting the Business Support Manager with to the day-to-day management of Early Years and Childcare Service administrative tasks
• deputising for the Business Support Manager as required
• managing specific processes including administrative, financial and IT procedures
• identifying opportunities to continually improve our service user experience and the effectiveness of our systems
• communicating with members of the public, childcare providers and other professionals giving them the information they need about our services.

You willneed:

• the ability to manage people and direct their workload
• excellent communication skills and a positive attitude to delivering a high standard of customer care
• experience of working with Microsoft packages, spreadsheets and databases
• the ability to work on your own initiative and to prioritise your own workload as well as being able to work collaboratively in a busy team.

You can view a full list of requirements in the Job and Person Profile (Word) .If you believe you can succeed in this role, apply. Even if you don’t meet all requirements, still apply. We would appreciate the opportunity to consider your application.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report .

The team

Our service is committed to supporting children and their families to access high quality childcare in Suffolk. As a team we are supportive, friendly, and efficient. We encourage innovation and the sharing of ideas so our service is forward thinking and is the best it can be.

For more information

Please contact Allison Rippon or Christina Lewis for a casual conversation. You can reach them by emailing allison.rippon@suffolk.gov.uk or christina.lewis@suffolk.gov.uk .

How To Apply

Step 1 – Read the Job and Person Profile (Word) .

Step 2 – Click ‘Apply Now’ to start your online application.

Step 3 – Upload asupporting statementanswering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word) .

• Describe a time when you coordinated a complex administrative or financial process. What steps did you take to ensure accuracy and consistency, and how did you handle any issues that emerged?
• Give an example of when you provided high‑quality information or support to members of the public or external providers. How did you tailor your communication and ensure the person felt supported?
• Tell us about a situation where you had to work collaboratively with professionals from different teams or organisations. How did you build effective relationships and ensure shared understanding?
• Can you provide an example of how you prioritised competing tasks and deadlines in a busy environment? What method did you use to stay organised and ensure nothing was missed?

Step 4 – Upload a CV (without name and personal details).

Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page .

We value authentic applications that showcase your genuine skills and experiences, so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidance to understand acceptable and unacceptable use of AI. If AI is used inappropriately, your application may not be progressed.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages . If you’re invited to the next stage, you’ll have another chance to request adjustments.

Closing date: 11.30pm, 27 April 2026

Interview date: 6 or 7 May 2026

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.

About Us

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk) .