Business Support Apprentice – Ref: CH03026 Full Time NEW

This opportunity is offered as a Fixed Term Apprenticeship Contract for 2 years.

National Minimum Wage for Age:

21 +: £24,772 per year

18 to 20: £21,144 per year

Under 18: £15,588 per year

Do you have an interest in developing a career in Business Administration?

Does working towards a qualification while gaining hands on experience appeal to you?

If so then we have a great opportunity for Apprenticeships within our Administration and Business Support team which would provide the chance to gain the skills, experience and knowledge in a busy team whilst working towards a nationally recognised qualification.

As an apprentice you will:

• Work alongside experienced staff
• Gain job specific skills
• Earn a wage and receive holiday pay
• Study towards a related qualification

The successful candidate will learn and assist in all elements of administration including carrying out day to day customer service, financial management and general administration duties, along with minuting a range of meetings. Our offices are very busy, fast paced and deal with a multitude of visitors of all ages, as such the role requires the post holder to be very customer focussed, professional, friendly and a desire to help and take ownership of queries to ensure family, children and young people are supported. The role can at times deal with sensitive, highly confidential and on occasion distressing information.

The posts are fully office based within one of the Children’s Services buildings across the borough of Walsall. The successful candidate(s) will be expected to cover at other offices as and when required.

We are seeking individuals with GCSE (Grade C or above, or equivalent) in English and Maths.

The appointed person will be required to complete one day per week of training either onsite or within a training provider environment.

Training will be provided on the job through our Training Provider, there will be a requirement to undertake approximately 6 hours off job training and you may need to work towards Functional Skills.

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

For more information contact Vanessa Smith, Business Support Team Leader at Vanessa.Smith@walsall.gov.uk

Note the successful candidates must be eligible to complete a level 2 or level 3 Business Support apprentice training course.

Description

View Job Description and Employee Specification

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

At Walsall Council, we appreciate that AI can be a useful tool for ideas or guidance. However, we encourage you to make sure your application reflects your own voice and experiences. Over-reliance on AI can make responses feel less personal, and we really want to understand what makes you unique. Your experiences, skills, and perspective are what set you apart, so please ensure your application as a whole – particularly your ‘Supporting Information’ – reflects your own voice.

Closing Date: 30th June 2026.