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Job Title: Business Development Representative (BDR)Company: London Bridge Healthcare part of Richmond PharmacologyLocation: London Bridge Healthcare Clinic (On-site) 1A Newcomen, SE1 1YRTerm: Full-TimeSalary: CompetativeWebsite: https://londonbridgehealthcare.co.uk/London Bridge Healthcare is part of Richmond Pharmacology and is a new state of the art private outpatient medical clinic based near London Bridge station. Our team specialise in a variety of medical services including Varicose Vein Treatment – Radio-frequency Ablation and laser, Coronary Health Checks, Gynaecology, Urology, Dermatology and Orthopaedics minor proceduresThe RoleThis role is responsible for managing all inbound patient enquiries, qualifying potential patients via telephone, and converting interest into booked and paid consultations with in-house doctors.The BDR will act as the first point of contact for prospective patients, ensuring a fast, professional, and structured response that balances clinical sensitivity with commercial focus.Key ResponsibilitiesManage high-volume inbound leads (~50/day) across multiple channels, responding to all enquiries within 1 hourConduct structured calls to assess patient needs, suitability, and urgency, building trust and driving conversion to paid consultationsClearly communicate consultation process, specialist value, and pricing, securing commitment and payment at bookingEnsure accurate scheduling aligned with treatment type and clinician availabilityProactively follow up on unresponsive, undecided, and lapsed leads until booking or disqualificationMaintain accurate, real-time CRM records (Zoho), including call activity, lead status, and detailed notesManage bookings via Semble and ensure all communication activity (Microsoft Teams) is logged and alignedCollaborate with clinical, finance, and leadership teams to optimise scheduling and escalate priority casesOwn the full lead lifecycle, ensuring SLA adherence, effective pipeline management, and clear qualification decisionsQualifications And ExperiencePrevious experience in a telephone-based sales or customer-facing roleStrong communication and listening skillsAbility to handle sensitive conversations with professionalismConfident in closing and asking for paymentHigh level of organisation and attention to detailComfortable using CRM systemsSchedule: Day Shift – Monday – FridayApplicationIf you are interested in the role, please register your details, including a copy of your CV. If you have any questions about the role, please reach out to info@londonbridgehealthcare.co.uk
