Booking Coordinator Full Time

Work schedule: Part-time, 30 hours a week.

Salary: £17,777.76 a year

Location: The job is based in our office in Lewes, East Sussex. After the 3-month probation period and after approval, you could work from home two days a week.

About Vandu Languages

Set up in 1999, Vandu Language Services (VLS) provides professional and bespoke translation and interpreting services for public and private sector organisations in the UK. The business is expanding and diversifying into exciting new ventures overseas, so the people we are looking to recruit need to be broad-minded, forward-thinking and committed.

Role Description

To ensure the smooth running of the interpreting bookings system at Vandu Languages by acting as the first point of contact for clients and by processing (receiving) and delivering interpreting bookings using our booking platform.

Qualifications

• Strong communication and customer service skills over the phone and via email.
• Familiar with Microsoft package. 
• Quick in learning new systems. 
• Education in Business admin or similar studies.

Responsibilities

• Take service requests, provide information. Ensure the accurate receipt of jobs over email, phone and via our booking portal from customers.
• Ensure accurate delivery of jobs for interpreters, ensuring clear and complete job information that is customer complaint and clearly digestible for our interpreting professionals to deliver their role.
• Implement customer requests for particular requirements with their bookings.
• Maintain and operate manual and computerised information systems, e.g., search records and enter data onto the client database, ensure data is relevant and up to date, utilise tools required for day to day management of projects.
• Maintain accurate statistical reporting on incidents, errors, cancellations and job delivery.
• Review, monitor, and process all correspondence to and from customers.
• To be the first point of contact for all telephone callers, and to respond with appropriate information in a timely manner.
• Organise workload to ensure deadlines are met; schedule work assignments in order of priority and date received.
• Respond to general customer inquiries and provide relevant information about VL services to existing or potential clients.
• Help with ongoing customer retention by ensuring customers and associates are happy with the service they receive, and that they feel supported.
• Participate in staff meetings, training and development activities and supervision sessions.
• Assist with the registration and remain a point of contact for new interpreters as they begin their interpreting career
• Adhere to VL Policies and Procedures as necessary.
• Perform miscellaneous job-related duties as assigned.
• Take responsibility for the out-of-hours/emergency phone. This responsibility will be shared on a roster basis with your colleagues.

The list of duties in the job description should not be regarded as exclusive or exhaustive. There will be other duties and requirements associated with your job, and, in addition, as a term of your employment, you may be required to undertake various other duties as may reasonably be required.

Your duties will be as set out in the above job description, but please note that VLS reserves the right to update your job description from time to time, to reflect changes in, or to, your job. You will be consulted about any proposed changes.

Please include your CV with your application or send it to training@vandu.co.uk.