Booking Coordinator – Urology Department Full Time NEW

Join our Urology Administration team and play a vital role in supporting patients throughout their care journey. In this position, you will be responsible for coordinating and booking appointments, ensuring a smooth and efficient service for our urology patients.

We are looking for a proactive and motivated individual who thrives in a collaborative environment. You will work closely with administrative, nursing and medical colleagues to deliver a high-quality, responsive and compassionate service to every patient.

Key responsibilities include managing clinic bookings, maintaining waiting lists and supporting the team to meet referral-to-treatment, diagnostic and cancer performance targets. Your contribution will directly impact patient experience and help deliver timely care.

We are committed to your success and will provide comprehensive training alongside ongoing support and development opportunities to help you grow in the role.

Main duties of the job

• Provide general non-clinical advice regarding outpatient appointments to patients and their carers.
• Receive and make calls, in a professional and courteous manner, making and relaying messages.
• Ensure patient referral information is entered accurately into the Trusts computer system
• Maximise clinic and booking appointments and maintain accurate waiting lists, including to be scheduled list(s)
• Ensure patients receive all appropriate accurate and up to date information leaflets
• Supply data for weekly performance meetings
• To cross-cover as required in event of absence of colleagues.

Working for our organisation

At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone’s contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are proud to be in the top 20 best hospitals to work for in the country.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks – celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We’ve even got a pool!

We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we’re providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.

Detailed Job Description And Main Responsibilities

Please see above and attached full job description for further details on this exciting opportunity to join a friendly and capable team.

Person specification

Qualifications

Essential criteria

• Minimum GCSE standard education

Knowledge

Essential criteria

• Customer Service Experience

Desirable criteria

• Previous/Current NHS experience
• Knowledge of Millennium

Please note – Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered unless an alternative right to work solution can be provided. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa e.g. those with graduate visa’s) should review the eligibility criteria on the gov.uk website before applying: Prove your right to work to an employer: Overview – GOV.UK

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description & Person Spec – Urology Booking Coordinator (PDF, 403.3KB)
• Join the RUH (PDF, 1.3MB)

Further details / informal visits contact

Name Cassandra Fox Job title Performance & Operations Manager Email address cassandra.fox2@nhs.net