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Job SummaryWe are seeking motivated individuals to join the Radiology Department at University Hospital Birmingham, for the following. Successful candidate must be able to work the following shift patterns.Receptionist based at BHH/WHH (Working 37.5 hours per week)Shift pattern to be a combination of 8-4 — 12-8 — 9-5Working 5 x 7.5-hour shifts – across a 7-day service to include weekends and Bank Holidays.Main Duties, Tasks & Skills RequiredWe are looking for individuals with experience in customer care, reception duties and excellent communication skills and must be able to work within the above shift patterns.You will be required to work within deadlines and use your own initiative. Accuracy and attention to details are paramount. Candidates should be confident in prioritising their workload and should have experience in NHS clinical systems such as CRIS and Oceano and excellent time management skills as well as working within a team.You will be liaising with staff, patients and external agencies, such as GP’s, Dentists etc. Provide patients with support, non-clinical advice and information on a range of issues including appointment queries.Notify patients of new or changes to appointments.Be sympathetic and sensitive to the requirements of staff, patients and other service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour, escalating conflict situations where necessary.This is an excellent opportunity to work as part of a dynamic team where you can develop and grow.To discuss this post or for more information, please contact:Moid Khan (Clerical Team Leader — BHH) on 0121 424 3283 or email moid.khan@uhb.nhs.ukAbout UsUniversity Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.Job Description*Please Note : For a detailed job description for this vacancy, please see attached Job Description*Person specificationQualificationsEssentialGood General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4ExperienceEssentialExperience of dealing with the Public/Customer service experienceExperience of working with a range of Microsoft Office packages (eg. Word, Excel, Teams and Outlook)Experience of using IT systemsExperience of working in a busy office / customer care environmentKnowledge of administrative systems/ office procedures acquired through on the job training.DesirableExperience of working in HealthcareAdditional CriteriaEssentialGood communication / customer care skills both written and verbal demonstrating sympathy and compassionStandard keyboard / IT skillsGood organisation skills and ability to multitaskGood time management skillsAbility to deal professionally with enquiries from staff, service users and stakeholdersAbility to problem solveUnderstand confidentiality and apply the principles in every day working practiceAbility to pay attention to detail where there are predictable interruptions to the work patternAbility to deal with stressful situations and sensitive issuesThe post holder will have the ability to pay attention to detail where there are predictable interruptions to the work patternWork effectively and flexibly as part of a team to meet the needs of the servicesConfident in dealing with people at all levelsMust be able to demonstrate an understanding of equality and diversityAbility to travel to multiple sitesDesirableAbility to handle cashDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.For Help With Your Application, ContactCheryl Rowecheryl.rowe@uhb.nhs.uk01214243284Pay schemeAgenda for ChangeBandBand 2Salary£25272.00 to £25272.00 YearlyContractPermanentWorking patternFull-Time, Flexible WorkingReference number304-9016242Job locationsHeartlands HospitalBordesley Green EBirminghamWest MidlandsB9 5SSAttachmentsJob Description JD PS.pdf – 879KB Opens in a new window