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Job Title: Bag Hall Agent
Company: Swissport
Location: Heathrow Airport – Terminal 2
Contract Type: Full Time
Hours: 37.5 hours per week, between Monday – Sunday (shift work)
Salary: £14.62 per hour
About the Company:
Swissport is an award winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.
About the Role:
As a Bag Hall Agent with Swissport, you will be responsible for handling and processing baggage in a timely and efficient manner to facilitate smooth operations within the airport environment.
Responsibilities
Key Responsibilities:
- Receive, sort, and load baggage onto conveyor belts and handling equipment for transportation to aircraft or storage areas.
- Utilise automated baggage handling systems and equipment to track, scan, and transfer luggage to designated flights or destinations.
- Ensure compliance with airline and airport security procedures and regulations while handling and processing baggage.
- Coordinate with airline representatives, ground crews, and other stakeholders to prioritise baggage handling and resolve any issues or discrepancies.
- Monitor and maintain the cleanliness, organisation, and safety of the bag hall area, including conveyor belts, sorting stations, and storage facilities.
- Report any equipment malfunctions, maintenance issues, or safety hazards to supervisors and follow established protocols for troubleshooting and resolution.
- Assist passengers with lost or delayed baggage inquiries, providing support and guidance in locating and retrieving their belongings.
- Adhere to Swissport’s standards of service excellence, professionalism, and teamwork in all interactions and tasks.
Qualifications
Qualifications:
- Previous experience in baggage handling, logistics, warehouse operations, or a similar role is preferred.
- Strong attention to detail and the ability to work efficiently in a fast-paced environment with strict deadlines and priorities.
- Excellent communication skills and the ability to interact professionally with colleagues, supervisors, and external stakeholders.
- Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements.
- Physical stamina and the ability to lift, carry, and manoeuvre heavy baggage and cargo items as needed.
- Must possess a valid FULL UK MANUAL driver’s license and be able to pass a background check
Benefits:
- Access to Employee Assistance Programme and wellness initiatives.
- Comprehensive training and development programmes.
- Free onsite parking whilst at work
- Retirement savings plan with employer contributions.
- Career advancement opportunities within the aviation industry.
Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations.
Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.
