Audiology Secretary Full Time NEW

We are looking to recruit an Audiology Secretary who will work as part of the secretaries team in Audiology at West Park Hospital. You will provide an efficient and confidential service, ensuring the professional image of the Service is maintained at all times.

The role will encompass dealing with patients, clinical and non-clinical staff, face to face and by telephone; subsequently you will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the service are met.

As part of the team you will be undertaking audio typing on a regular basis and where accuracy is essential.

Working knowledge of all common computer applications including word is desirable, as you will be required to carry out a wide range of transactions and associated data input. Specialist training will be given on ‘in house’ systems.

You should have a good standard of general education and have attained or be in the process of attaining qualifications in English & Mathematics i.e. GSCE or equivalent. You will also require a clear understanding of the concept of confidentiality of personal health information.

Main duties of the job

The post holder provides a comprehensive, effective, accurate and timely service to audiologists, patients and the management team.

The post holder will have strong communication skills, the ability to multi-task and prioritise, with particular attention to detail. The post holder will provide a high quality experience ensuring the correct information is provided in the most efficient and effective way.

The post holder will work to high standards of customer service and be sensitive to the needs of each individual, responding to a wide range of needs, to ensure service user satisfaction.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Detailed Job Description And Main Responsibilities

The post holder will provide secretarial support to the Audiology Department, answering general queries and carrying out administrative tasks to maintain safe and effective patient pathways. The post will be based at West Park Hospital however cross cover may, at times, be required.

The services cover paediatric activity at the Gem Centre, Adult Services at West Park Hospital, ENT Services and Vestibular and Adult Neuro-diagnostic Testing at New Cross Hospital and Adult Services and Vestibular Rehabilitation at Cannock Hospital.

A comprehensive list of duties is in the job description.

Person specification

Communication Skills

Essential criteria

• Excellent communication skills

Administrative duites

Essential Criteria

• Experience in administrative duties is required for this role
• Knowledge and experience of stock ordering systems

Qualifications

Essential criteria

• Minute Taking
• Level 2 Qualifications in English and Maths
• NVQ Level 2 in Customer Care/Business Administration or equivalent experience
• RSA III Typing/Word Processing or equivalent

Desirable criteria

• ECDL

Experience

Essential criteria

• Experience of working in a healthcare setting
• Experience in an administrative setting

Desirable criteria

• Experience in audio typing
• Experience in minute taking