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An exciting opportunity has arisen within the Administrative and Clerical team in the Audiology Department at University Sussex Hospitals NHS Foundation Trust, based at Brighton.
The post holder will be responsible for providing complete administrative and clerical support for all Audiology outpatient clinics. This includes adhering to the Patient Access Policy, Waiting Time Targets and Partial Booking Procedures. The role includes patient registration, booking appointments, processing new referrals, clinic re-scheduling and clinic reception spanning different sites. The post holders will be required to work as part of a team within Audiology to deliver the highest standards of administrative support possible for all patients and staff.
Prior to submission of your application for any internal secondment or fixed term post, please ensure that you have discussed this with your line manager to obtain their approval. If you do not have written approval from your current line manager to take this position if successful as an internal secondment opportunity, it would be offered as a fixed term position.
Main duties of the job
The Overall Aim Of The Department Is To Enhance The Service And The Quality Of The Patient Experience And Has Five Key Objectives
- Ensuring all patient appointments are booked on receipt of referral and triage;
- Ensuring patients are assigned to the right clinic first time;
- Ensuring an efficient telephone service is maintained;
- Minimising short notice cancelled clinics and optimising clinic capacity;
- Ensuring stock levels are maintained and goods are ordered
At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.
Candidate Pack
For further details / informal visits contact: Name: Emily Wright Job title: Office and Waiting List Manager Email address: emily.wright31@nhs.net Telephone number: 03003039640
07814 176369
