Associate User Researcher – Industrial Placement Full Time NEW

Job summary

Discover a career in your hands at HMRC. Whether you’re seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential.

Do you thrive on creating great user experiences?

Are you a confident communicator looking to put your skills to use?

If you’re a university student seeking a rewarding industrial placement, this could be the perfect opportunity for you.

Job Description

Imagine learning new skills that will serve you throughout your career. As an Associate User Researcher – industrial placement, you will learn and make a real impact.

You will become part of the Government Digital and Data profession. You will work with other user researchers, designers, product managers and business analysts to help define what will be built. You’ll also work with developers to figure out how it can be built. Our approach puts user needs at the heart of digital development.

You will effectively manage user recruitment information using HMRCs User Panel Customer Relationship tool (a database of people who have volunteered to take to part in User Research).

In This Role, You Will:

• Undertake day to day activities to assist user researchers with their recruitment of users and support all aspects user research.
• Proactively manage user information on HMRCs User Panel customer relationship database, deal with day to day recruitment queries from researchers and be an expert in using this tool.
• Maintain the database of users; import / input user data; store, manage and retain data securely in line with HMRC user recruitment policy and procedures.
• Build a good rapport with the User Researcher community and develop sound understanding of their recruitment and research needs.
• Help ensure researchers get the right users and plan effective research sessions through developing effective recruitment plans, screeners / briefs and discussion guides.
• Work with recruitment agencies to ensure HMRC recruitment needs are met.
• Support HMRC’s process for User Research incentives, manage the local process and deal with associated issues (e.g., stock-take, ordering, tracking, payments).
• Track performance of services using Google Analytics (e.g., Page Views, Conversion Rate) to understand the impact of the user panel on user behaviour.
• Understand recruitment needs for accessibility and assisted digital users and support this activity when assisting the user research community.
• Provide admin and operational support for the User Research leads and community, such as supporting community meetings, training plans, communications, organising events, knowledge management and maintaining information/data.
• Engage in the wider User Research community, building relationships with other User Researchers and identify recruitment best practices we can adopt.

Ready to launch your user research career?

A paid industrial placement as an Associate User Research student offers the perfect opportunity to learn, grow, and make a real difference in the digital landscape.

Join the Government Digital and Data profession and collaborate with a dynamic team dedicated to putting users first. You’ll play a crucial role in shaping the development of public services.

In This Role, You Will:

• Gain hands-on experience in all aspects of user research support and recruitment.
• Develop expertise in using HMRC’s User Panel CRM, managing user data securely and efficiently.
• Build your professional network by collaborating with the User Researcher community.
• Hone your skills in creating effective recruitment plans, screeners, and discussion guides.
• Gain experience working within the research community.
• Manage the user research incentives process, from start to finish.
• Learn to use Google Analytics to track service performance and measure impact.
• Contribute to inclusive research by supporting the recruitment of accessibility and assisted digital users.
• Provide valuable administrative and operational support to the User Research team.
• Expand your knowledge by engaging with the broader User Research community and identifying best practices.

What we can offer you?

• Practical application of research.
• Meaningful impact on society.
• Professional growth.

Person specification

Undergraduate student with a mandatory or optional 9-12-month industrial placement course requirement.

• You must be in the penultimate year of your degree course.
• Studying towards a degree in one of the following – IT, Psychology, Cognitive Science, Human Factors, Computer Science or Product/Interaction Design.

Essential Criteria

We Are Looking For Someone Who:

• Has an understanding of working in an agile environment.
• Is proactive, plans ahead and can identify key issues ensuring they are given attention at the earliest opportunity.
• Has attention to detail and strong communication skills, both written and oral, with the ability to relay technical information to all audiences.
• Has the ability to work effectively under pressure, sometimes to tight deadlines and make quick and effective decisions regarding problem solving and prioritisation.
• Is a team player, willing to pick up a range of different tasks and deliver work on behalf of the team.

If you are successful, your placement will start once you have passed all pre-employment checks. the Placement will be for a minimum of 9 – 12 months. We cannot accept placements any earlier than this.

Working Pattern

Due to operational needs, these posts are full-time; however, applicants who need to work a more flexible arrangement are welcome to apply. We can’t guarantee that we can meet all requests to work flexibly as any agreement will be subject to business ability to accommodate. Any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Benefits

Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension – We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous experiences.
• A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.
• Please answer the additional question regarding your Undergraduate Status. Please be aware that if you do not meet all of the additional criteria, your application will not proceed to Sift.

Sift

In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.

At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.

We may also raise the score required at any stage of the process if we receive a high number of applications.

We may also raise the score required at any stage of the process if we receive a high number of applications.

Interview

As Part Of The Recruitment Process At Interview, You Will Be Required To Verify Your Student Status By Providing One Of The Following:

• A valid, in-date Student ID.
• Official university confirmation of your full-time undergraduate status and a 9 -12 month industrial placement requirement.

Please email these documents to: digitalapprenticeshipsandindustrialplacements@hmrc.gov.uk upon request and before the interview. Failure to provide the required documentation may result in the withdrawal of your application.

During the panel interview, we’ll assess your experience. We’ll dive into your application, exploring your knowledge, experience, and skills related to the Essential Criteria.

Interviews will take place via video link. Sift and interview dates to be confirmed.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk – Use the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’.

To check that you are eligible to apply for this role, please review the eligibility information before submitting your application .

The HMRC app can help you with your application

The HMRC app can provide you with your past 5 years’ employment history, making the process of filling in your application quicker and easier.

If successful in your application, you will need your National Insurance number for the onboarding process.

Download the HMRC app now and save your National Insurance number to your digital phone wallet.

How to download the HMRC app and sign up for an account

Download the free HMRC app from the App Store or Google Play store.

If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.

You’ll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.

You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services .

Reserve List

A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

Merit List

After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.

Criminal Record Check

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Hybrid working at HMRC

HMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a change to be made so that you can make your application, you should:

Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Technical Support

If you are experiencing problems that cannot be resolved by our ‘ help ‘ section, then technical support is available. You will receive a reply in 2 working days.

Important Information For Existing HMRC Contractual Homeworkers:

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Terms and Conditions

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations (opens in a new window) .

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process.

Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.

Questions relating to an individual application must be emailed as detailed later in this advert.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

New entrants will join on the minimum of the pay band.

Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.

If you experience accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants – GOV.UK .

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality Requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : Kyle Collins
• Email : kyle.collins@hmrc.gov.uk
• Telephone : 03000 575076

Recruitment team

• Email : unitybusinessservicesrecruitmentresults@hmrc.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of the Recruitment Principles.

In the first instance, you should raise the matter directly via ubsrecruitmentcomplaints@hmrc.gov.uk . Please note that we do not accept complaints or appeals regarding scoring of outcomes of campaigns unless candidates can provide clear evidence that the campaign did not follow the Recruitment Principles.

If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their website.