Assistant Store Manager (London) Full Time

Join OMNES be part of a more thoughtful Future. At OMNES, we believe fashion can be beautiful, responsible and forward thinking. We create collections designed with sustainability creativity and conscious living at their core and were looking for Assistant Managers who share these values.

As a brand ambassador, you will help customers discover pieces they love while sharing the story behind our products and purpose.

Purpose of the Role

The Assistant Store Manager is responsible for leading all aspects of the store operation, ensuring an exceptional luxury customer experience, achieving commercial targets, and maintaining brand standards. The role requires strong leadership, sales management, team development, operational excellence, and a passion for delivering a premium shopping environment.

Key Responsibilities

Sales & Commercial Performance

• Drive store sales and profitability in line with company targets.
• Monitor and analyse KPIs including sales, conversion, average transaction value, and units per transaction.
• Develop and implement action plans to maximise revenue opportunities.
• Ensure effective clienteling and customer retention strategies.

Customer Experience

• Deliver exceptional customer service that reflects the premium brand values.
• Build and maintain long-term relationships with VIP and repeat customers.
• Resolve customer concerns professionally and efficiently.
• Ensure the store environment consistently reflects luxury retail standards.

Leadership & People Management

• Recruit, train, coach, and develop team members.
• Conduct regular performance reviews and provide constructive feedback.
• Create a positive, high-performance culture.
• Lead by example through professional appearance and behaviour.

Operations & Compliance

• Ensure compliance with company policies and procedures.
• Manage inventory, stock control, and loss prevention.
• Maintain accurate records and reporting.
• Ensure health, safety, and security standards are met.

Visual Merchandising

• Implement visual merchandising standards in accordance with brand guidelines.
• Ensure product presentation maximises customer engagement and sales opportunities.

Skills & Experience

• Previous management experience within premium, luxury, or high-end retail.
• Strong leadership and team development skills.
• Proven ability to achieve and exceed sales targets.
• Excellent communication and interpersonal skills.
• Strong commercial awareness and analytical ability.

As a Certified B Corporation, we believe that business should be a force for good. We are an equal opportunity employer, celebrating diversity and committing to an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.