Assistant Front Office Manager (M/F) Full Time NEW

The Pestana Hotel Group is the largest Portuguese hotel group having 100 hotels in 16 countries across three continents.

We are currently seeking for a passionate and experienced Assistant Office Manager to coordinate the reception operation at the Pestana Porto Covo Residences,

Key Responsibilities

· Implementing front desk objectives and procedures.

· Hiring and training staff and managing the shift schedules.

· Dealing with guests’ questions and complaints

. Providing exceptional customer service.

· Ensuring that the front desk and reception area is kept clean and organized.

· Maintaining front desk office supplies and equipment.

· Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.

· Conducting performance reviews with the front desk staff.

· Performing administrative duties such as filing and updating records, among others, as needed

Key Requirements

· Bachelor’s degree in hospitality or similar.

· A minimum of 3 years of experience in a similar role

· Proficient in Opera software

· Good understanding of procedures and practices in the hospitality industry.

· Excellent written and verbal communication skills.

· Strong organizational and time management skills.

· The ability to provide exceptional customer service.

· Good leadership and training abilities.

If your profile matches this description and you are eager for a new challenge kindly send us your CV .