Assistant Clubhouse & Events Manager – Hampton Court Palace Golf Club Full Time NEW

Role PurposeThe Assistant Clubhouse & Events Manager supports the Clubhouse Manager in the day-to-day leadership and smooth operation of the clubhouse, including food & beverage service, staffing, stock control, and facility standards.Alongside operational responsibilities, this role manages inbound enquiries for smaller-scale events and bookings, ensuring efficient conversion and seamless coordination. The role works in partnership with the Venue Sales Manager, who leads corporate and high-value sales activity.RequirementsClubhouse Operations & Food & Beverage Support daily management of the restaurant, bar, terrace, and function areas Ensure high-quality service delivery and presentation standards Manage staffing rotas, briefings, supervision, and training Oversee stock ordering, supplier coordination, and cost control Maintain cleanliness and presentation standards throughout the clubhouseInbound Enquiries & Event Sales (Smaller-Scale) Act as primary contact for inbound enquiries below the agreed revenue threshold Respond promptly to website, email, phone, and in-person enquiries Qualify larger corporate enquiries and transfer to the Venue Sales Manager Convert suitable inbound enquiries into confirmed bookings Maintain accurate CRM records of enquiries and conversionsEvent Coordination & Delivery Assist in planning, coordinating, and delivering events and functions Confirm catering, AV, setup, and timing requirements Liaise with kitchen, bar, and operations teams for smooth execution Oversee delivery during key events and ensure guest satisfactionCompliance & Standards Ensure compliance with health & safety, food hygiene, and licensing regulations Support reporting on inbound sales and operational metricsThe ideal candidate will bring a blend of hands-on hospitality leadership, commercial drive, and strong people skills to support the smooth operation of our prestigious clubhouse while growing smaller-scale events in this iconic royal parkland venue.Experience2-3 years’ experience in hospitality management or assistant management roles, preferably within premium venues, golf clubs, country clubs, hotels, or event-focused establishmentsProven track record handling inbound enquiries, converting sales, and coordinating private/social events (e.g., parties, functions, or smaller gatherings)Strong operational experience in food & beverage service, including restaurant/bar management, stock control, and team supervisionSkills & KnowledgeExcellent organisational and time management skills, with the ability to prioritise tasks, manage rotas, and handle multiple priorities in a fast-paced environmentStrong interpersonal, communication, and customer service abilities — outgoing, approachable, and empathetic to build rapport with members, guests, clients, and team membersCommercial awareness, including upselling opportunities, cost control, revenue generation from inbound bookings, and understanding profit margins in F&B/eventsSolid knowledge of food & beverage operations, supplier management, inventory control, and maintaining high presentation/hygiene standardsProficiency in CRM/booking systems, Microsoft Office, and basic reporting for sales/enquiry tracking and operational metricsUnderstanding of health & safety, food hygiene (e.g., Level 2/3 certification desirable), licensing regulations, and compliance in a licensed venuePersonal Qualities & AttributesPassionate about delivering exceptional hospitality and guest experiences in a premium, historic settingProactive, adaptable, and calm under pressure — able to handle unexpected issues, last-minute changes, or busy event periods effectivelyLeadership-oriented with the ability to supervise, motivate, train, and develop a team while fostering a positive, collaborative cultureDetail-oriented and meticulous, with a high standard of personal presentation and eye for maintaining clubhouse standardsFlexible and reliable, willing to work variable shifts including evenings, weekends, and holidays to support operations and eventsEnthusiastic team player with a positive attitude, resilience, and a genuine interest in contributing to Get Golfing’s mission of accessible, community-focused golf and hospitalityThis role suits a dynamic, customer-focused professional ready to step up in a leadership-support capacity, combining operational excellence with sales conversion for smaller events under the guidance of the Clubhouse Manager and Venue Sales Manager. If you embody these qualities and are excited to contribute to an outstanding royal venue, we encourage your application!Competitive Salary (dependent on experience)BenefitsCompany Pension SchemeFree Golf membershipStaff discount on food, drinks and in our Pro-shopTraining & Development