Asset Investment Coordinator Full Time NEW

Location: You’ll be based out of either our Bradford, Burnley, Camberley, Peterborough or Stockton office, Hybrid

Salary: £27,523 per annum

Permanent, 35 hours per week, Monday – Friday 9am to 5pm

We believe everyone should have a safe and affordable place to call home. It’s this belief that drives everything we do and inspires us to go above and beyond for our customers. We pride ourselves in understanding their needs and delivering the best customer service, every time.

We’re also proud to be at the forefront of change. We’re on a journey of transformation, finding new ways to support our customers – and our people.

If you’re looking for a career where you can learn new skills, try new things and shape your future, there’s a place for you at Accent.

About The Role

Are you highly organised, customer‑focused and great at keeping things running smoothly behind the scenes? Do you take pride in accuracy, prioritising the right things at the right time, and supporting others to deliver great outcomes? If so, this could be the role for you.

As our Asset Investment Coordinator, you’ll play a vital part in supporting the delivery of planned investment works to our homes. Working closely with Project Managers and colleagues across the business, you’ll help us manage and deliver over £25 million of investment into customers’ homes every year, ensuring they remain decent, safe and somewhere people can be proud to live.

What You’ll Be Doing

• Providing essential administrative and coordination support to the Asset Investment teams, easing operational pressures and helping projects stay on track
• Supporting planned maintenance and refurbishment projects, including preparing reports, meeting minutes and sharing updates with key stakeholders
• Communicating directly with customers through follow‑up calls and written correspondence, helping to improve customer satisfaction during works to their homes
• Administering the leaseholder consultation process in line with legislation and agreed timescales
• Maintaining accurate data and spreadsheets, producing robust reports that support performance monitoring and continuous improvement
• Using your initiative to manage a varied workload, identify priorities and respond to urgent issues effectively

Job Description

To view/download the job description please click here.

Salary

The spot salary for this post is £27,523 per annum for applicants who fully meet the requirements of the post. If you’re still developing some of the skills or experience, you can start at a salary 5% or 10% below the spot rate, with clear support and progression opportunities to reach the full amount.

About You

• Knowledge of housing repairs and maintenance
• Excellent organisational and prioritisation skills
• Excellent customer service experience
• Ability to collaborate with other teams across the business
• Knowledge of housing and finance systems
• Ability to deliver to deadlines
• Experience of continuous improvement
• Experience of minute taking in meetings

The successful applicant will be subject to pre‑employment checks, such as DBS and social media screening, before an offer is confirmed.

Interviews

We want your candidate experience to reflect who we are – a place to grow, a place to thrive, a place to be you.

Stage 1: A Place to Connect

A call with the hiring manager. You’ll learn more about the role and team, and we’ll get to know you – your experience, goals, and what you bring.

Stage 2: A Place to Show Your Strengths

A role related assessment and behavioural and scenario-based interview focused on how you apply your knowledge to real-life situations. You’ll be asked to complete a Customer Service Questionnaire in advance.

We aim to make the process clear, supportive, and genuinely valuable – a place where you feel informed and confident at every step.

A place to build a future

We’ve got big ambitions and we’re looking for people who want to grow with us. Here, you’ll have the chance to learn new skills, shape your career, and thrive in a collaborative environment where your ideas matter.

And because we believe great work deserves great rewards, here’s what you can look forward to:

Generous time off – 28 days holiday plus bank holidays, an extra day for your birthday, and the option to buy more.

Health & wellbeing support – Cash health plan, Health MOTs, online GP access, gym discounts, and a dedicated volunteering day for a cause you care about.

Financial perks – Car leasing options, salary sacrifice schemes, and exclusive discounts through our benefits platform to help your money go further.

Future-focused benefits – Access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, plus life assurance at three times your salary for peace of mind.

Family-friendly policies – Enhanced parental leave, flexible working options, and support for work-life balance.

Career development – From Stepping into Management and Management Essentials training to our Leadership Academy, apprenticeships, and more – we’ll help you grow and succeed.

This is more than a job – it’s a place where you can make an impact, feel valued, and be rewarded for what you do.

We’re Committed to Inclusion

We believe diversity makes us stronger and we’re committed to creating a place where everyone feels valued, respected, and able to thrive.

Our recruitment process is designed to be accessible and inclusive, and if you need any reasonable adjustments at any stage, just let us know – we’ll make it happen.

Because this isn’t just a workplace – it’s a place to belong.

Please don’t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated.

If you have any queries about the role, please email: PeopleServices@accentgroup.org

Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license.

If you’re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now.

Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.