Administrator/Receptionist Full Time NEW

Administrator/Receptionist Administration and Business Support – Willows Care Home

Contract:

Bank

Willows Care Home is a friendly, modern nursing home in a residential area of Romford, providing person-centred nursing, dementia, palliative and short-term care. The home combines comprehensive facilities with a warm, homely atmosphere to ensure comfort, dignity and compassionate support for all residents.

We’re looking for an experienced Administrator with great organisational, inter-personal, and first point of contact skills. Each day will offer plenty of variety, and great administration skills are a pre-requisite for the role. You will work closely alongside the Home Manager, and be part of the internal management structure, which will line manage the Receptionists.

What we offer:

• £12.71 per hour
• Pension scheme
• Onsite Parking
• Paid DBS
• Uniform Provided
• 5.6 Weeks Annual Leave (Based on a full-time contract)

What You’ll Be Doing

First Impressions: Be the welcoming face for prospective residents and team members, creating a positive first impression and answering initial queries.
Community Ambassador: Represent our care home with pride, giving tours to visitors and building strong relationships with the local community.
Database Management: Oversee and maintain our enquiry database, ensuring all information is accurately recorded and readily accessible.
Administrative Oversight: Manage all administrative systems, including residents’ agreements, team member contracts, E-Learning modules, and payroll, recruitment, compliance, ensuring seamless operation and efficiency.

What We’re Looking For

• Administrative Expertise: Strong administrative skills with experience in managing databases and various office systems.
• Excellent Communication: Ability to interact effectively with residents, team members, and community members, showcasing excellent interpersonal skills.
• Leadership: Capability to line manage the Receptionist and contribute to the internal management structure with a collaborative spirit.
• Organisational Skills: Strong organizational abilities to keep multiple systems and tasks running smoothly and efficiently.

Why You’ll Love This Role

• Variety: Enjoy a role with a diverse range of tasks and responsibilities that keep your workday dynamic and interesting.
• Impact: Play a crucial role in shaping the experience of our residents and team members, making a meaningful difference in their daily lives.
• Growth Opportunity: Gain valuable experience and grow professionally in a supportive and vibrant environment.

About us:
You’ll be joining a values-led care home that’s part of the Care Concern Group, a family-owned provider with over 130 care homes across the UK. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a growing and supportive environment, we’d love to hear from you.
We believe in delivering care to the highest standard, and our five core values guide everything we do:
Trust | Respect | Passion | Kindness | Inclusivity
These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference.

Ready to make an impact with your administration skills? Apply now to join our team and become an integral part of our care home. We look forward to hearing from you!